FCC Consumer Complaints – 25 December 2021
Introduction
On Saturday, 25 December 2021, the Federal Communications Commission recorded 151 consumer complaints relating to telecommunications services, this was lower than the 310 complaints recorded the day before. The complaints came from 42 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 151
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (41)
- Most reported state/territory
- California (26)
Where the complaints came from
The 151 complaints recorded on 25 December 2021 originated from 126 cities across 42 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 26 | 17.2% |
| Texas | 15 | 9.9% |
| Florida | 12 | 7.9% |
| North Carolina | 6 | 4.0% |
| New York | 6 | 4.0% |
| Pennsylvania | 6 | 4.0% |
| Alabama | 5 | 3.3% |
| Illinois | 5 | 3.3% |
| Indiana | 5 | 3.3% |
| Maryland | 5 | 3.3% |
| Other states and territories | 60 | 39.7% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. The largest number of complaints fell within Phone, which accounted for 90 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 90 | 59.6% |
| Internet | 36 | 23.8% |
| TV | 22 | 14.6% |
| Radio | 2 | 1.3% |
| Accessibility | 1 | 0.7% |
Phone complaints
90 complaints were recorded in this category, representing 59.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 41 | 45.6% |
| Billing | 15 | 16.7% |
| Availability (including rural call completion) | 12 | 13.3% |
| Number Portability (keeping your number if you change providers) | 9 | 10.0% |
| Equipment | 7 | 7.8% |
| Interference (including signal jammers) | 2 | 2.2% |
| Privacy | 2 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 1 | 1.1% |
| Junk Faxes | 1 | 1.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
36 complaints were recorded in this category, representing 23.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 30.6% |
| Availability | 9 | 25.0% |
| Speed | 7 | 19.4% |
| Privacy | 6 | 16.7% |
| Interference | 2 | 5.6% |
| Equipment | 1 | 2.8% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
22 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 8 | 36.4% |
| Availability | 6 | 27.3% |
| Loud Commercials | 6 | 27.3% |
| Billing | 2 | 9.1% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.