FCC Consumer Complaints – 26 December 2021
Introduction
On Sunday, 26 December 2021, 179 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 151 complaints recorded the day before. Complaints were reported across 37 states and territories, with Florida slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 179
- States & territories reporting
- 37
- Most common issue
- Unwanted Calls (53)
- Most reported state/territory
- Florida (19)
Where the complaints came from
On 26 December 2021, the 179 complaints recorded by the Federal Communications Commission were reported from 145 cities across 37 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 19 | 10.6% |
| California | 15 | 8.4% |
| Oklahoma | 14 | 7.8% |
| Arizona | 13 | 7.3% |
| New York | 13 | 7.3% |
| Texas | 11 | 6.1% |
| Maryland | 7 | 3.9% |
| Ohio | 7 | 3.9% |
| Illinois | 6 | 3.4% |
| Michigan | 6 | 3.4% |
| Other states and territories | 68 | 38.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 114 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 114 | 63.7% |
| Internet | 40 | 22.3% |
| TV | 20 | 11.2% |
| Radio | 3 | 1.7% |
| Accessibility | 1 | 0.6% |
| Broadband Story | 1 | 0.6% |
Phone complaints
114 complaints were recorded in this category, representing 63.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 53 | 46.5% |
| Billing | 22 | 19.3% |
| Availability (including rural call completion) | 12 | 10.5% |
| Equipment | 11 | 9.6% |
| Number Portability (keeping your number if you change providers) | 7 | 6.1% |
| Privacy | 5 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 2.6% |
| Interference (including signal jammers) | 1 | 0.9% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
40 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 27.5% |
| Billing | 11 | 27.5% |
| Speed | 8 | 20.0% |
| Interference | 5 | 12.5% |
| Privacy | 4 | 10.0% |
| Equipment | 1 | 2.5% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
TV complaints
20 complaints were recorded in this category, representing 11.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 7 | 35.0% |
| Loud Commercials | 6 | 30.0% |
| Billing | 4 | 20.0% |
| Equipment | 2 | 10.0% |
| Indecency | 1 | 5.0% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.