FCC Consumer Complaints – 28 December 2021
Introduction
A total of 753 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 28 December 2021, this was higher than the 612 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 326 complaints.
Key statistics
- Total complaints
- 753
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (326)
- Most reported state/territory
- California (95)
Where the complaints came from
Reports recorded on 28 December 2021 show 753 complaints originating from 529 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 12.6% |
| Florida | 63 | 8.4% |
| New York | 51 | 6.8% |
| Texas | 47 | 6.2% |
| Michigan | 40 | 5.3% |
| Georgia | 31 | 4.1% |
| Illinois | 25 | 3.3% |
| Pennsylvania | 24 | 3.2% |
| North Carolina | 21 | 2.8% |
| Tennessee | 20 | 2.7% |
| Other states and territories | 335 | 44.5% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone accounted for the largest share, with 526 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 526 | 69.9% |
| Internet | 131 | 17.4% |
| TV | 73 | 9.7% |
| Radio | 14 | 1.9% |
| Accessibility | 6 | 0.8% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
526 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 326 | 62.0% |
| Billing | 57 | 10.8% |
| Availability (including rural call completion) | 51 | 9.7% |
| Number Portability (keeping your number if you change providers) | 33 | 6.3% |
| Equipment | 31 | 5.9% |
| Privacy | 9 | 1.7% |
| Junk Faxes | 8 | 1.5% |
| Interference (including signal jammers) | 7 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
131 complaints were recorded in this category, representing 17.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 52 | 39.7% |
| Billing | 46 | 35.1% |
| Speed | 16 | 12.2% |
| Privacy | 7 | 5.3% |
| Equipment | 5 | 3.8% |
| Interference | 5 | 3.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
73 complaints were recorded in this category, representing 9.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 46.6% |
| Availability | 16 | 21.9% |
| Loud Commercials | 12 | 16.4% |
| Indecency | 5 | 6.8% |
| Equipment | 4 | 5.5% |
| Interference | 1 | 1.4% |
| Privacy | 1 | 1.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.