FCC Consumer Complaints – 29 December 2021
Introduction
A total of 805 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 29 December 2021, complaint volume increased from 753 complaints the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 805
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (347)
- Most reported state/territory
- California (106)
Where the complaints came from
The 805 complaints recorded on 29 December 2021 originated from 525 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 13.2% |
| Florida | 79 | 9.8% |
| Texas | 60 | 7.5% |
| Michigan | 36 | 4.5% |
| New York | 35 | 4.3% |
| Illinois | 34 | 4.2% |
| North Carolina | 32 | 4.0% |
| Georgia | 29 | 3.6% |
| Pennsylvania | 29 | 3.6% |
| New Jersey | 26 | 3.2% |
| Other states and territories | 336 | 41.7% |
Location highlight
Complaints in California were reported across 66 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 568 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 568 | 70.6% |
| Internet | 136 | 16.9% |
| TV | 81 | 10.1% |
| Radio | 9 | 1.1% |
| Accessibility | 6 | 0.7% |
| Broadband Story | 3 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
568 complaints were recorded in this category, representing 70.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 347 | 61.1% |
| Billing | 90 | 15.8% |
| Availability (including rural call completion) | 52 | 9.2% |
| Equipment | 27 | 4.8% |
| Number Portability (keeping your number if you change providers) | 25 | 4.4% |
| Interference (including signal jammers) | 10 | 1.8% |
| Privacy | 6 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 4 | 0.7% |
| Junk Faxes | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
136 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 37.5% |
| Availability | 47 | 34.6% |
| Speed | 15 | 11.0% |
| Interference | 9 | 6.6% |
| Privacy | 9 | 6.6% |
| Equipment | 5 | 3.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
81 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 46.9% |
| Availability | 15 | 18.5% |
| Loud Commercials | 15 | 18.5% |
| Indecency | 7 | 8.6% |
| Equipment | 3 | 3.7% |
| Interference | 2 | 2.5% |
| Privacy | 1 | 1.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.