FCC Consumer Complaints – 30 December 2021
Introduction
On 30 December 2021, 687 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 805 complaints the day before. The complaints came from 47 states and territories, with California recording the largest share of reports at 98 complaints. The largest number of complaints related to Unwanted Calls, with 324 complaints.
Key statistics
- Total complaints
- 687
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (324)
- Most reported state/territory
- California (98)
Where the complaints came from
On 30 December 2021, the 687 complaints recorded by the Federal Communications Commission were reported from 464 cities across 47 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 98 | 14.3% |
| New York | 49 | 7.1% |
| Florida | 47 | 6.8% |
| Texas | 42 | 6.1% |
| Georgia | 31 | 4.5% |
| Utah | 27 | 3.9% |
| Illinois | 24 | 3.5% |
| Ohio | 24 | 3.5% |
| Pennsylvania | 23 | 3.3% |
| Michigan | 22 | 3.2% |
| Other states and territories | 300 | 43.7% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone was the most reported category, with 506 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 506 | 73.7% |
| Internet | 121 | 17.6% |
| TV | 42 | 6.1% |
| Radio | 11 | 1.6% |
| Accessibility | 4 | 0.6% |
| Broadband Story | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
506 complaints were recorded in this category, representing 73.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 324 | 64.0% |
| Billing | 65 | 12.8% |
| Availability (including rural call completion) | 40 | 7.9% |
| Equipment | 26 | 5.1% |
| Number Portability (keeping your number if you change providers) | 24 | 4.7% |
| Interference (including signal jammers) | 9 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.4% |
| Privacy | 7 | 1.4% |
| Junk Faxes | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
121 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 52 | 43.0% |
| Billing | 48 | 39.7% |
| Equipment | 6 | 5.0% |
| Privacy | 6 | 5.0% |
| Speed | 5 | 4.1% |
| Interference | 4 | 3.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
42 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 35.7% |
| Availability | 13 | 31.0% |
| Indecency | 6 | 14.3% |
| Equipment | 3 | 7.1% |
| Loud Commercials | 3 | 7.1% |
| Interference | 2 | 4.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.