FCC Consumer Complaints – 1 January 2022
Introduction
On 1 January 2022, the Federal Communications Commission recorded 252 consumer complaints relating to telecommunications services, complaint volume fell from 388 complaints the previous day. Reports were received from 40 states and territories, with New York recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 82 complaints.
Key statistics
- Total complaints
- 252
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (82)
- Most reported state/territory
- New York (37)
Where the complaints came from
A total of 252 complaints were recorded on 1 January 2022, with reports originating from 184 cities in 40 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| New York | 37 | 14.7% |
| California | 32 | 12.7% |
| Florida | 16 | 6.3% |
| Louisiana | 15 | 6.0% |
| Texas | 12 | 4.8% |
| Colorado | 9 | 3.6% |
| Illinois | 8 | 3.2% |
| Michigan | 8 | 3.2% |
| Ohio | 8 | 3.2% |
| Tennessee | 8 | 3.2% |
| Other states and territories | 98 | 38.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 151 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 151 | 59.9% |
| Internet | 55 | 21.8% |
| TV | 34 | 13.5% |
| Radio | 7 | 2.8% |
| Accessibility | 3 | 1.2% |
| Broadband Story | 1 | 0.4% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
151 complaints were recorded in this category, representing 59.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 82 | 54.3% |
| Billing | 21 | 13.9% |
| Availability (including rural call completion) | 15 | 9.9% |
| Equipment | 15 | 9.9% |
| Number Portability (keeping your number if you change providers) | 8 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.6% |
| Privacy | 4 | 2.6% |
| Interference (including signal jammers) | 1 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
55 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 32.7% |
| Availability | 17 | 30.9% |
| Speed | 10 | 18.2% |
| Interference | 5 | 9.1% |
| Privacy | 4 | 7.3% |
| Equipment | 1 | 1.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
34 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 14 | 41.2% |
| Availability | 10 | 29.4% |
| Loud Commercials | 7 | 20.6% |
| Billing | 2 | 5.9% |
| Privacy | 1 | 2.9% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.