FCC Consumer Complaints – 2 January 2022
Introduction
On Sunday, 2 January 2022, the Federal Communications Commission recorded 268 consumer complaints relating to telecommunications services, this represented an increase from the 252 complaints recorded the day before. Reports were received from 45 states and territories, with California accounting for the largest number of submissions at 44 complaints. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 268
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (59)
- Most reported state/territory
- California (44)
Where the complaints came from
Reports recorded on 2 January 2022 show 268 complaints originating from 222 cities across 45 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 16.4% |
| Florida | 19 | 7.1% |
| New York | 15 | 5.6% |
| Georgia | 14 | 5.2% |
| Texas | 14 | 5.2% |
| Pennsylvania | 13 | 4.9% |
| Illinois | 12 | 4.5% |
| North Carolina | 11 | 4.1% |
| Arizona | 10 | 3.7% |
| New Jersey | 9 | 3.4% |
| Other states and territories | 107 | 39.9% |
Location highlight
Complaints in California were reported across 29 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 139 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 139 | 51.9% |
| Internet | 83 | 31.0% |
| TV | 39 | 14.6% |
| Radio | 6 | 2.2% |
| Broadband Story | 1 | 0.4% |
Phone complaints
139 complaints were recorded in this category, representing 51.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 59 | 42.4% |
| Billing | 20 | 14.4% |
| Availability (including rural call completion) | 18 | 12.9% |
| Equipment | 14 | 10.1% |
| Number Portability (keeping your number if you change providers) | 8 | 5.8% |
| Privacy | 7 | 5.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 4.3% |
| Interference (including signal jammers) | 6 | 4.3% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
83 complaints were recorded in this category, representing 31.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 37.3% |
| Speed | 19 | 22.9% |
| Billing | 13 | 15.7% |
| Interference | 11 | 13.3% |
| Equipment | 6 | 7.2% |
| Privacy | 3 | 3.6% |
Availability and Speed accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
39 complaints were recorded in this category, representing 14.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 35.9% |
| Loud Commercials | 10 | 25.6% |
| Indecency | 6 | 15.4% |
| Billing | 5 | 12.8% |
| Interference | 2 | 5.1% |
| Privacy | 1 | 2.6% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.