FCC Consumer Complaints – 3 January 2022
Introduction
On 3 January 2022, the Federal Communications Commission recorded 680 consumer complaints relating to telecommunications services, complaint volume increased from 268 complaints the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 680
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (260)
- Most reported state/territory
- California (80)
Where the complaints came from
Across 498 cities in 49 states and territories, a total of 680 complaints were recorded on 3 January 2022. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 80 | 11.8% |
| Florida | 56 | 8.2% |
| Texas | 49 | 7.2% |
| New York | 46 | 6.8% |
| North Carolina | 37 | 5.4% |
| Georgia | 22 | 3.2% |
| Ohio | 22 | 3.2% |
| Illinois | 21 | 3.1% |
| Arizona | 19 | 2.8% |
| New Jersey | 19 | 2.8% |
| Other states and territories | 308 | 45.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 438 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 438 | 64.4% |
| Internet | 152 | 22.4% |
| TV | 64 | 9.4% |
| Radio | 11 | 1.6% |
| Accessibility | 8 | 1.2% |
| Emergency | 4 | 0.6% |
| Broadband Story | 3 | 0.4% |
Phone complaints
438 complaints were recorded in this category, representing 64.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 260 | 59.4% |
| Billing | 59 | 13.5% |
| Availability (including rural call completion) | 49 | 11.2% |
| Equipment | 26 | 5.9% |
| Number Portability (keeping your number if you change providers) | 16 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.6% |
| Junk Faxes | 7 | 1.6% |
| Privacy | 6 | 1.4% |
| Interference (including signal jammers) | 5 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
152 complaints were recorded in this category, representing 22.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 41.4% |
| Availability | 55 | 36.2% |
| Speed | 19 | 12.5% |
| Equipment | 6 | 3.9% |
| Privacy | 5 | 3.3% |
| Interference | 4 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
64 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 46.9% |
| Availability | 17 | 26.6% |
| Indecency | 7 | 10.9% |
| Loud Commercials | 5 | 7.8% |
| Equipment | 3 | 4.7% |
| Interference | 2 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.