FCC Consumer Complaints – 4 January 2022
Introduction
On Tuesday, 4 January 2022, the Federal Communications Commission recorded 761 consumer complaints relating to telecommunications services, this represented an increase from the 680 complaints recorded the day before. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 324 complaints recorded.
Key statistics
- Total complaints
- 761
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (324)
- Most reported state/territory
- California (99)
Where the complaints came from
On 4 January 2022, the 761 complaints recorded by the Federal Communications Commission were reported from 561 cities across 53 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 13.0% |
| Texas | 59 | 7.8% |
| Florida | 46 | 6.0% |
| Illinois | 45 | 5.9% |
| New York | 41 | 5.4% |
| Pennsylvania | 36 | 4.7% |
| Ohio | 35 | 4.6% |
| Michigan | 31 | 4.1% |
| Virginia | 25 | 3.3% |
| North Carolina | 23 | 3.0% |
| Other states and territories | 319 | 41.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 67 different cities.
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 520 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 520 | 68.3% |
| Internet | 139 | 18.3% |
| TV | 68 | 8.9% |
| Radio | 23 | 3.0% |
| Accessibility | 5 | 0.7% |
| Request for Dispute Assistance | 3 | 0.4% |
| Emergency | 2 | 0.3% |
| Broadband Story | 1 | 0.1% |
Phone complaints
520 complaints were recorded in this category, representing 68.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 324 | 62.3% |
| Billing | 63 | 12.1% |
| Availability (including rural call completion) | 44 | 8.5% |
| Equipment | 28 | 5.4% |
| Number Portability (keeping your number if you change providers) | 25 | 4.8% |
| Junk Faxes | 14 | 2.7% |
| Privacy | 8 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.3% |
| Interference (including signal jammers) | 6 | 1.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
139 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 35.3% |
| Billing | 44 | 31.7% |
| Speed | 19 | 13.7% |
| Privacy | 10 | 7.2% |
| Equipment | 9 | 6.5% |
| Interference | 8 | 5.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
68 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 42.6% |
| Availability | 20 | 29.4% |
| Equipment | 8 | 11.8% |
| Loud Commercials | 6 | 8.8% |
| Indecency | 3 | 4.4% |
| Privacy | 1 | 1.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
324 complaints relating to unwanted calls were recorded on this date, accounting for 42.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (510) 264-7564 | 7 | 2.2% |
| (202) 838-3008 | 1 | 0.3% |
| (203) 510-3524 | 1 | 0.3% |
| (208) 617-8945 | 1 | 0.3% |
| (213) 262-3222 | 1 | 0.3% |
| (214) 817-0099 | 1 | 0.3% |
| (214) 845-5609 | 1 | 0.3% |
| (215) 566-3322 | 1 | 0.3% |
| (215) 607-5351 | 1 | 0.3% |
| (217) 468-7164 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (510) 264-7564 | 7 | 2.2% |
| (844) 266-2462 | 2 | 0.6% |
| (866) 699-3085 | 2 | 0.6% |
| (877) 269-0503 | 2 | 0.6% |
| (877) 449-3112 | 2 | 0.6% |
| (202) 272-1357 | 1 | 0.3% |
| (207) 507-9186 | 1 | 0.3% |
| (213) 361-3222 | 1 | 0.3% |
| (214) 845-5564 | 1 | 0.3% |
| (223) 797-1755 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (510) 264-7564 stood out as the most frequently reported business contact number.
- (510) 264-7564 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.