FCC Consumer Complaints – 5 January 2022
Introduction
The Federal Communications Commission recorded 793 consumer complaints on Wednesday, 5 January 2022 relating to telecommunications services, complaint volume increased from 761 complaints the day before. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 363 complaints recorded.
Key statistics
- Total complaints
- 793
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (363)
- Most reported state/territory
- California (104)
Where the complaints came from
A total of 793 complaints were recorded on 5 January 2022, with reports originating from 583 cities in 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 13.1% |
| Texas | 73 | 9.2% |
| Florida | 61 | 7.7% |
| New York | 50 | 6.3% |
| Georgia | 39 | 4.9% |
| Illinois | 34 | 4.3% |
| Virginia | 25 | 3.2% |
| Michigan | 23 | 2.9% |
| New Jersey | 23 | 2.9% |
| Ohio | 23 | 2.9% |
| Other states and territories | 338 | 42.6% |
Location highlight
California had the widest distribution of complaints, with reports originating from 75 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 574 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 574 | 72.4% |
| Internet | 139 | 17.5% |
| TV | 63 | 7.9% |
| Radio | 11 | 1.4% |
| Accessibility | 3 | 0.4% |
| Emergency | 2 | 0.3% |
| Broadband Story | 1 | 0.1% |
Phone complaints
574 complaints were recorded in this category, representing 72.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 363 | 63.2% |
| Billing | 78 | 13.6% |
| Availability (including rural call completion) | 50 | 8.7% |
| Equipment | 26 | 4.5% |
| Number Portability (keeping your number if you change providers) | 21 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.3% |
| Privacy | 12 | 2.1% |
| Junk Faxes | 5 | 0.9% |
| Interference (including signal jammers) | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
139 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 46.8% |
| Billing | 42 | 30.2% |
| Speed | 12 | 8.6% |
| Equipment | 8 | 5.8% |
| Interference | 6 | 4.3% |
| Privacy | 6 | 4.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
63 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 44.4% |
| Availability | 19 | 30.2% |
| Loud Commercials | 6 | 9.5% |
| Equipment | 5 | 7.9% |
| Indecency | 3 | 4.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.