FCC Consumer Complaints – 6 January 2022
Introduction
The Federal Communications Commission recorded 836 consumer complaints on Thursday, 6 January 2022 relating to telecommunications services, this represented an increase from the 793 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 393 complaints.
Key statistics
- Total complaints
- 836
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (393)
- Most reported state/territory
- California (118)
Where the complaints came from
The 836 complaints recorded on 6 January 2022 were submitted from 583 cities across 50 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 14.1% |
| Texas | 73 | 8.7% |
| New York | 56 | 6.7% |
| Florida | 47 | 5.6% |
| Ohio | 32 | 3.8% |
| Virginia | 30 | 3.6% |
| Michigan | 26 | 3.1% |
| Illinois | 25 | 3.0% |
| Washington | 25 | 3.0% |
| Georgia | 24 | 2.9% |
| Other states and territories | 380 | 45.5% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 603 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 603 | 72.1% |
| Internet | 145 | 17.3% |
| TV | 68 | 8.1% |
| Radio | 12 | 1.4% |
| Accessibility | 4 | 0.5% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
603 complaints were recorded in this category, representing 72.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 393 | 65.2% |
| Availability (including rural call completion) | 59 | 9.8% |
| Billing | 48 | 8.0% |
| Equipment | 39 | 6.5% |
| Number Portability (keeping your number if you change providers) | 25 | 4.1% |
| Privacy | 15 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.7% |
| Junk Faxes | 5 | 0.8% |
| Interference (including signal jammers) | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 4 | 0.7% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
145 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 55 | 37.9% |
| Billing | 55 | 37.9% |
| Speed | 17 | 11.7% |
| Privacy | 8 | 5.5% |
| Equipment | 5 | 3.4% |
| Interference | 5 | 3.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
68 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 26 | 38.2% |
| Billing | 16 | 23.5% |
| Indecency | 11 | 16.2% |
| Loud Commercials | 8 | 11.8% |
| Equipment | 7 | 10.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.