FCC Consumer Complaints – 7 January 2022
Introduction
The Federal Communications Commission recorded 770 consumer complaints on 7 January 2022 relating to telecommunications services, complaint volume fell from 836 complaints the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 344 complaints.
Key statistics
- Total complaints
- 770
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (344)
- Most reported state/territory
- California (108)
Where the complaints came from
Reports recorded on 7 January 2022 show 770 complaints originating from 552 cities across 47 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 108 | 14.0% |
| Texas | 63 | 8.2% |
| Florida | 55 | 7.1% |
| New York | 39 | 5.1% |
| Georgia | 29 | 3.8% |
| Illinois | 29 | 3.8% |
| Ohio | 29 | 3.8% |
| Pennsylvania | 25 | 3.2% |
| Washington | 25 | 3.2% |
| Maryland | 23 | 3.0% |
| Other states and territories | 344 | 44.7% |
Location highlight
Complaints in California were reported across 72 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 559 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 559 | 72.6% |
| Internet | 131 | 17.0% |
| TV | 67 | 8.7% |
| Radio | 10 | 1.3% |
| Accessibility | 1 | 0.1% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
559 complaints were recorded in this category, representing 72.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 344 | 61.5% |
| Billing | 70 | 12.5% |
| Availability (including rural call completion) | 54 | 9.7% |
| Equipment | 29 | 5.2% |
| Number Portability (keeping your number if you change providers) | 20 | 3.6% |
| Interference (including signal jammers) | 11 | 2.0% |
| Junk Faxes | 9 | 1.6% |
| Privacy | 9 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.3% |
| Slamming (change of your carrier without permission) | 6 | 1.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
131 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 35.9% |
| Availability | 45 | 34.4% |
| Speed | 16 | 12.2% |
| Interference | 8 | 6.1% |
| Privacy | 8 | 6.1% |
| Equipment | 7 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
67 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 34.3% |
| Availability | 22 | 32.8% |
| Indecency | 9 | 13.4% |
| Equipment | 5 | 7.5% |
| Loud Commercials | 5 | 7.5% |
| Interference | 3 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.