FCC Consumer Complaints – 8 January 2022
Introduction
A total of 399 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 8 January 2022, this represented a decline from the 770 complaints recorded the previous day. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 399
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (148)
- Most reported state/territory
- California (55)
Where the complaints came from
Across 306 cities in 44 states and territories, a total of 399 complaints were recorded on 8 January 2022. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 55 | 13.8% |
| Florida | 36 | 9.0% |
| New York | 24 | 6.0% |
| Texas | 24 | 6.0% |
| Pennsylvania | 19 | 4.8% |
| New Jersey | 18 | 4.5% |
| Washington | 13 | 3.3% |
| Georgia | 12 | 3.0% |
| Illinois | 12 | 3.0% |
| Ohio | 12 | 3.0% |
| Other states and territories | 174 | 43.6% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 256 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 256 | 64.2% |
| Internet | 86 | 21.6% |
| TV | 40 | 10.0% |
| Radio | 8 | 2.0% |
| Accessibility | 6 | 1.5% |
| Broadband Story | 1 | 0.3% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
256 complaints were recorded in this category, representing 64.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 148 | 57.8% |
| Billing | 44 | 17.2% |
| Availability (including rural call completion) | 16 | 6.3% |
| Equipment | 16 | 6.3% |
| Number Portability (keeping your number if you change providers) | 11 | 4.3% |
| Privacy | 9 | 3.5% |
| Slamming (change of your carrier without permission) | 5 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
| Interference (including signal jammers) | 3 | 1.2% |
| Junk Faxes | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
86 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 33.7% |
| Availability | 27 | 31.4% |
| Speed | 14 | 16.3% |
| Interference | 9 | 10.5% |
| Privacy | 5 | 5.8% |
| Equipment | 2 | 2.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
40 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 35.0% |
| Availability | 10 | 25.0% |
| Loud Commercials | 9 | 22.5% |
| Indecency | 5 | 12.5% |
| Interference | 2 | 5.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.