FCC Consumer Complaints – 9 January 2022
Introduction
On 9 January 2022, 285 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 399 complaints the previous day. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 285
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (100)
- Most reported state/territory
- California (35)
Where the complaints came from
On 9 January 2022, the 285 complaints recorded by the Federal Communications Commission were reported from 224 cities across 44 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 35 | 12.3% |
| Florida | 30 | 10.5% |
| Texas | 23 | 8.1% |
| New York | 22 | 7.7% |
| North Carolina | 12 | 4.2% |
| Pennsylvania | 10 | 3.5% |
| Colorado | 9 | 3.2% |
| Ohio | 9 | 3.2% |
| Virginia | 9 | 3.2% |
| Illinois | 8 | 2.8% |
| Other states and territories | 116 | 40.7% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 177 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 177 | 62.1% |
| Internet | 62 | 21.8% |
| TV | 36 | 12.6% |
| Radio | 6 | 2.1% |
| Accessibility | 2 | 0.7% |
| Request for Dispute Assistance | 2 | 0.7% |
Phone complaints
177 complaints were recorded in this category, representing 62.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 100 | 56.5% |
| Billing | 26 | 14.7% |
| Availability (including rural call completion) | 16 | 9.0% |
| Equipment | 11 | 6.2% |
| Number Portability (keeping your number if you change providers) | 10 | 5.6% |
| Privacy | 5 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.3% |
| Junk Faxes | 4 | 2.3% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
62 complaints were recorded in this category, representing 21.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 35.5% |
| Availability | 16 | 25.8% |
| Speed | 13 | 21.0% |
| Interference | 8 | 12.9% |
| Equipment | 3 | 4.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
36 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 38.9% |
| Billing | 10 | 27.8% |
| Loud Commercials | 6 | 16.7% |
| Indecency | 3 | 8.3% |
| Equipment | 2 | 5.6% |
| Privacy | 1 | 2.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.