FCC Consumer Complaints – 10 January 2022
Introduction
The Federal Communications Commission recorded 761 consumer complaints on Monday, 10 January 2022 relating to telecommunications services, this was higher than the 285 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 341 complaints.
Key statistics
- Total complaints
- 761
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (341)
- Most reported state/territory
- California (93)
Where the complaints came from
On 10 January 2022, the 761 complaints recorded by the Federal Communications Commission were reported from 566 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 93 | 12.2% |
| Texas | 64 | 8.4% |
| Florida | 52 | 6.8% |
| New York | 40 | 5.3% |
| Illinois | 36 | 4.7% |
| Ohio | 31 | 4.1% |
| Maryland | 30 | 3.9% |
| New Jersey | 28 | 3.7% |
| Pennsylvania | 23 | 3.0% |
| North Carolina | 22 | 2.9% |
| Other states and territories | 337 | 44.3% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 551 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 551 | 72.4% |
| Internet | 129 | 17.0% |
| TV | 63 | 8.3% |
| Radio | 10 | 1.3% |
| Emergency | 4 | 0.5% |
| Accessibility | 3 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
551 complaints were recorded in this category, representing 72.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 341 | 61.9% |
| Billing | 73 | 13.2% |
| Availability (including rural call completion) | 56 | 10.2% |
| Equipment | 26 | 4.7% |
| Number Portability (keeping your number if you change providers) | 23 | 4.2% |
| Privacy | 10 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.5% |
| Interference (including signal jammers) | 5 | 0.9% |
| Junk Faxes | 5 | 0.9% |
| Slamming (change of your carrier without permission) | 4 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
129 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 55 | 42.6% |
| Billing | 42 | 32.6% |
| Speed | 19 | 14.7% |
| Equipment | 5 | 3.9% |
| Interference | 4 | 3.1% |
| Privacy | 4 | 3.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
63 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 34.9% |
| Billing | 22 | 34.9% |
| Loud Commercials | 8 | 12.7% |
| Equipment | 5 | 7.9% |
| Indecency | 5 | 7.9% |
| Interference | 1 | 1.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.