FCC Consumer Complaints – 12 January 2022
Introduction
On Wednesday, 12 January 2022, 499 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 866 complaints recorded the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Billing, with 142 complaints.
Key statistics
- Total complaints
- 499
- States & territories reporting
- 47
- Most common issue
- Billing (142)
- Most reported state/territory
- California (65)
Where the complaints came from
A total of 499 complaints were recorded on 12 January 2022, with reports originating from 378 cities in 47 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 65 | 13.0% |
| New York | 63 | 12.6% |
| Texas | 38 | 7.6% |
| Florida | 37 | 7.4% |
| Arizona | 26 | 5.2% |
| Ohio | 23 | 4.6% |
| Pennsylvania | 17 | 3.4% |
| Georgia | 15 | 3.0% |
| Illinois | 15 | 3.0% |
| New Jersey | 14 | 2.8% |
| Other states and territories | 186 | 37.3% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 247 reports. This was followed by Internet, which accounted for 137 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 247 | 49.5% |
| Internet | 137 | 27.5% |
| TV | 75 | 15.0% |
| Broadband Story | 25 | 5.0% |
| Radio | 8 | 1.6% |
| Accessibility | 4 | 0.8% |
| Emergency | 2 | 0.4% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
247 complaints were recorded in this category, representing 49.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 24.7% |
| Unwanted Calls | 59 | 23.9% |
| Availability (including rural call completion) | 38 | 15.4% |
| Number Portability (keeping your number if you change providers) | 34 | 13.8% |
| Equipment | 27 | 10.9% |
| Privacy | 9 | 3.6% |
| Interference (including signal jammers) | 8 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.4% |
| Junk Faxes | 4 | 1.6% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
The remaining complaints in this category were spread across several issues, including Billing, Unwanted Calls and Availability (including rural call completion).
Internet complaints
137 complaints were recorded in this category, representing 27.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 58 | 42.3% |
| Availability | 49 | 35.8% |
| Speed | 12 | 8.8% |
| Equipment | 7 | 5.1% |
| Interference | 6 | 4.4% |
| Privacy | 5 | 3.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
75 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 29.3% |
| Availability | 18 | 24.0% |
| Indecency | 18 | 24.0% |
| Equipment | 6 | 8.0% |
| Loud Commercials | 6 | 8.0% |
| Privacy | 4 | 5.3% |
| Interference | 1 | 1.3% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.