FCC Consumer Complaints – 13 January 2022
Introduction
The Federal Communications Commission recorded 844 consumer complaints on Thursday, 13 January 2022 relating to telecommunications services, complaint volume increased from 499 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 421 complaints recorded.
Key statistics
- Total complaints
- 844
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (421)
- Most reported state/territory
- California (99)
Where the complaints came from
On 13 January 2022, the 844 complaints recorded by the Federal Communications Commission were reported from 566 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 11.7% |
| Texas | 70 | 8.3% |
| New York | 58 | 6.9% |
| Florida | 53 | 6.3% |
| Pennsylvania | 39 | 4.6% |
| Illinois | 37 | 4.4% |
| Georgia | 36 | 4.3% |
| Arizona | 34 | 4.0% |
| Washington | 34 | 4.0% |
| North Carolina | 28 | 3.3% |
| Other states and territories | 352 | 41.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 64 different cities.
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone was the most reported category, with 609 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 609 | 72.2% |
| Internet | 132 | 15.6% |
| TV | 67 | 7.9% |
| Broadband Story | 15 | 1.8% |
| Radio | 8 | 0.9% |
| Accessibility | 5 | 0.6% |
| Request for Dispute Assistance | 5 | 0.6% |
| Emergency | 3 | 0.4% |
Phone complaints
609 complaints were recorded in this category, representing 72.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 421 | 69.1% |
| Billing | 76 | 12.5% |
| Availability (including rural call completion) | 42 | 6.9% |
| Equipment | 26 | 4.3% |
| Number Portability (keeping your number if you change providers) | 13 | 2.1% |
| Privacy | 11 | 1.8% |
| Junk Faxes | 8 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.1% |
| Interference (including signal jammers) | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
132 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 34.8% |
| Billing | 39 | 29.5% |
| Speed | 28 | 21.2% |
| Interference | 9 | 6.8% |
| Equipment | 7 | 5.3% |
| Privacy | 3 | 2.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
67 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 32.8% |
| Availability | 17 | 25.4% |
| Indecency | 15 | 22.4% |
| Loud Commercials | 8 | 11.9% |
| Interference | 2 | 3.0% |
| Privacy | 2 | 3.0% |
| Equipment | 1 | 1.5% |
A broad mix of issues was reported in this category, with Billing, Availability and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.