FCC Consumer Complaints – 14 January 2022
Introduction
The Federal Communications Commission recorded 820 consumer complaints on 14 January 2022 relating to telecommunications services, this was lower than the 844 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 418 complaints.
Key statistics
- Total complaints
- 820
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (418)
- Most reported state/territory
- California (97)
Where the complaints came from
The 820 complaints recorded on 14 January 2022 were submitted from 552 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Louisiana, where Natchitoches accounted for 23 of the 33 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 11.8% |
| Texas | 69 | 8.4% |
| Florida | 58 | 7.1% |
| New York | 53 | 6.5% |
| Pennsylvania | 38 | 4.6% |
| Illinois | 33 | 4.0% |
| Louisiana | 33 | 4.0% |
| North Carolina | 30 | 3.7% |
| Ohio | 26 | 3.2% |
| Virginia | 23 | 2.8% |
| Other states and territories | 356 | 43.4% |
Location highlight
A large share of complaints in Louisiana originated from Natchitoches, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 601 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 601 | 73.3% |
| Internet | 123 | 15.0% |
| TV | 83 | 10.1% |
| Broadband Story | 4 | 0.5% |
| Emergency | 4 | 0.5% |
| Radio | 4 | 0.5% |
| Accessibility | 1 | 0.1% |
Phone complaints
601 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 418 | 69.6% |
| Billing | 62 | 10.3% |
| Availability (including rural call completion) | 44 | 7.3% |
| Equipment | 28 | 4.7% |
| Number Portability (keeping your number if you change providers) | 22 | 3.7% |
| Junk Faxes | 9 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Privacy | 7 | 1.2% |
| Interference (including signal jammers) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
123 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 39.8% |
| Availability | 43 | 35.0% |
| Speed | 17 | 13.8% |
| Privacy | 7 | 5.7% |
| Interference | 4 | 3.3% |
| Equipment | 3 | 2.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
83 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 28.9% |
| Billing | 23 | 27.7% |
| Indecency | 16 | 19.3% |
| Loud Commercials | 10 | 12.0% |
| Equipment | 5 | 6.0% |
| Interference | 4 | 4.8% |
| Privacy | 1 | 1.2% |
Complaints in this category covered a range of issues, including Availability, Billing and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.