FCC Consumer Complaints – 15 January 2022
Introduction
On Saturday, 15 January 2022, 417 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 820 complaints the previous day. The complaints came from 47 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 177 complaints recorded.
Key statistics
- Total complaints
- 417
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (177)
- Most reported state/territory
- California (58)
Where the complaints came from
A total of 417 complaints were recorded on 15 January 2022, with reports originating from 324 cities in 47 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 13.9% |
| Texas | 33 | 7.9% |
| New York | 28 | 6.7% |
| Ohio | 22 | 5.3% |
| Florida | 19 | 4.6% |
| Virginia | 18 | 4.3% |
| Washington | 15 | 3.6% |
| Minnesota | 14 | 3.4% |
| Illinois | 13 | 3.1% |
| Massachusetts | 12 | 2.9% |
| Other states and territories | 184 | 44.1% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 271 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 271 | 65.0% |
| Internet | 77 | 18.5% |
| TV | 58 | 13.9% |
| Broadband Story | 4 | 1.0% |
| Emergency | 4 | 1.0% |
| Accessibility | 1 | 0.2% |
| Radio | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
271 complaints were recorded in this category, representing 65.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 177 | 65.3% |
| Billing | 30 | 11.1% |
| Availability (including rural call completion) | 15 | 5.5% |
| Number Portability (keeping your number if you change providers) | 15 | 5.5% |
| Equipment | 14 | 5.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.2% |
| Interference (including signal jammers) | 6 | 2.2% |
| Privacy | 6 | 2.2% |
| Slamming (change of your carrier without permission) | 2 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
77 complaints were recorded in this category, representing 18.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 35.1% |
| Availability | 21 | 27.3% |
| Speed | 12 | 15.6% |
| Interference | 7 | 9.1% |
| Privacy | 6 | 7.8% |
| Equipment | 4 | 5.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
58 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 34.5% |
| Billing | 16 | 27.6% |
| Indecency | 9 | 15.5% |
| Loud Commercials | 9 | 15.5% |
| Equipment | 1 | 1.7% |
| Interference | 1 | 1.7% |
| Privacy | 1 | 1.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.