FCC Consumer Complaints – 20 January 2022
Introduction
The Federal Communications Commission recorded 883 consumer complaints on 20 January 2022 relating to telecommunications services, this was lower than the 941 complaints recorded the previous day. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 441 complaints recorded.
Key statistics
- Total complaints
- 883
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (441)
- Most reported state/territory
- California (117)
Where the complaints came from
A total of 883 complaints were recorded on 20 January 2022, with reports originating from 623 cities in 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 13.3% |
| Texas | 68 | 7.7% |
| Florida | 64 | 7.2% |
| New York | 59 | 6.7% |
| Pennsylvania | 36 | 4.1% |
| New Jersey | 29 | 3.3% |
| Colorado | 25 | 2.8% |
| Michigan | 25 | 2.8% |
| North Carolina | 25 | 2.8% |
| Illinois | 24 | 2.7% |
| Other states and territories | 407 | 46.1% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. The largest number of complaints fell within Phone, which accounted for 637 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 637 | 72.1% |
| Internet | 156 | 17.7% |
| TV | 70 | 7.9% |
| Radio | 11 | 1.2% |
| Emergency | 5 | 0.6% |
| Request for Dispute Assistance | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Broadband Story | 1 | 0.1% |
Phone complaints
637 complaints were recorded in this category, representing 72.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 441 | 69.2% |
| Billing | 75 | 11.8% |
| Availability (including rural call completion) | 46 | 7.2% |
| Equipment | 30 | 4.7% |
| Number Portability (keeping your number if you change providers) | 23 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.1% |
| Privacy | 7 | 1.1% |
| Interference (including signal jammers) | 4 | 0.6% |
| Junk Faxes | 4 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
156 complaints were recorded in this category, representing 17.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 58 | 37.2% |
| Billing | 56 | 35.9% |
| Speed | 14 | 9.0% |
| Equipment | 10 | 6.4% |
| Interference | 10 | 6.4% |
| Privacy | 8 | 5.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
70 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 38.6% |
| Availability | 16 | 22.9% |
| Loud Commercials | 14 | 20.0% |
| Indecency | 6 | 8.6% |
| Equipment | 5 | 7.1% |
| Privacy | 1 | 1.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 441 complaints relating to unwanted calls were recorded on this date, representing 49.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 349-0824 | 5 | 1.1% |
| (866) 459-3148 | 3 | 0.7% |
| (605) 865-8590 | 2 | 0.5% |
| (833) 382-2440 | 2 | 0.5% |
| (866) 699-3085 | 2 | 0.5% |
| (949) 365-4020 | 2 | 0.5% |
| (202) 990-5034 | 1 | 0.2% |
| (205) 690-2134 | 1 | 0.2% |
| (207) 501-5184 | 1 | 0.2% |
| (208) 470-5579 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 349-0824 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.