FCC Consumer Complaints – 21 January 2022
Introduction
The Federal Communications Commission recorded 889 consumer complaints on 21 January 2022 relating to telecommunications services, this represented an increase from the 883 complaints recorded the previous day. The complaints came from 51 states and territories, with California recording the largest share of reports at 122 complaints. The most common issue reported was Unwanted Calls, accounting for 450 complaints.
Key statistics
- Total complaints
- 889
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (450)
- Most reported state/territory
- California (122)
Where the complaints came from
Across 612 cities in 51 states and territories, a total of 889 complaints were recorded on 21 January 2022. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 122 | 13.7% |
| Texas | 58 | 6.5% |
| New York | 45 | 5.1% |
| Florida | 44 | 4.9% |
| Ohio | 43 | 4.8% |
| Illinois | 34 | 3.8% |
| North Carolina | 31 | 3.5% |
| Pennsylvania | 31 | 3.5% |
| Virginia | 28 | 3.1% |
| Tennessee | 26 | 2.9% |
| Other states and territories | 427 | 48.0% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone accounted for the largest share, with 649 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 649 | 73.0% |
| Internet | 138 | 15.5% |
| TV | 82 | 9.2% |
| Radio | 10 | 1.1% |
| Broadband Story | 4 | 0.4% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
649 complaints were recorded in this category, representing 73.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 450 | 69.3% |
| Billing | 61 | 9.4% |
| Availability (including rural call completion) | 47 | 7.2% |
| Equipment | 33 | 5.1% |
| Number Portability (keeping your number if you change providers) | 23 | 3.5% |
| Junk Faxes | 13 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Interference (including signal jammers) | 8 | 1.2% |
| Privacy | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
138 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 35.5% |
| Billing | 42 | 30.4% |
| Speed | 21 | 15.2% |
| Interference | 12 | 8.7% |
| Privacy | 8 | 5.8% |
| Equipment | 6 | 4.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
82 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 35.4% |
| Availability | 26 | 31.7% |
| Loud Commercials | 11 | 13.4% |
| Equipment | 6 | 7.3% |
| Interference | 5 | 6.1% |
| Indecency | 4 | 4.9% |
| Privacy | 1 | 1.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
450 complaints relating to unwanted calls were recorded on this date, accounting for 50.6% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 607-3273 | 5 | 1.1% |
| (720) 204-7402 | 4 | 0.9% |
| (267) 486-0597 | 2 | 0.4% |
| (714) 694-7603 | 2 | 0.4% |
| (855) 206-6970 | 2 | 0.4% |
| (888) 387-8809 | 2 | 0.4% |
| (888) 411-6961 | 2 | 0.4% |
| (901) 390-5705 | 2 | 0.4% |
| (202) 225-6576 | 1 | 0.2% |
| (205) 336-6006 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 607-3273 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.