FCC Consumer Complaints – 22 January 2022
Introduction
A total of 486 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 22 January 2022, this was lower than the 889 complaints recorded the previous day. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 229 complaints.
Key statistics
- Total complaints
- 486
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (229)
- Most reported state/territory
- California (63)
Where the complaints came from
Across 336 cities in 46 states and territories, a total of 486 complaints were recorded on 22 January 2022. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Louisiana, where Natchitoches accounted for 23 of the 32 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 63 | 13.0% |
| Texas | 37 | 7.6% |
| Louisiana | 32 | 6.6% |
| Florida | 31 | 6.4% |
| Washington | 26 | 5.3% |
| Pennsylvania | 25 | 5.1% |
| New York | 23 | 4.7% |
| Georgia | 21 | 4.3% |
| North Carolina | 17 | 3.5% |
| Massachusetts | 16 | 3.3% |
| Other states and territories | 195 | 40.1% |
Location highlight
A large share of complaints in Louisiana originated from Natchitoches, which accounted for most reports within the state.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 333 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 333 | 68.5% |
| Internet | 98 | 20.2% |
| TV | 39 | 8.0% |
| Accessibility | 4 | 0.8% |
| Broadband Story | 4 | 0.8% |
| Emergency | 4 | 0.8% |
| Radio | 4 | 0.8% |
Phone complaints
333 complaints were recorded in this category, representing 68.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 229 | 68.8% |
| Billing | 43 | 12.9% |
| Availability (including rural call completion) | 19 | 5.7% |
| Equipment | 15 | 4.5% |
| Number Portability (keeping your number if you change providers) | 13 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 2.4% |
| Privacy | 5 | 1.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
98 complaints were recorded in this category, representing 20.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 35.7% |
| Availability | 28 | 28.6% |
| Interference | 11 | 11.2% |
| Speed | 9 | 9.2% |
| Privacy | 8 | 8.2% |
| Equipment | 7 | 7.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
39 complaints were recorded in this category, representing 8.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 30.8% |
| Availability | 9 | 23.1% |
| Loud Commercials | 9 | 23.1% |
| Indecency | 6 | 15.4% |
| Interference | 2 | 5.1% |
| Equipment | 1 | 2.6% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.