FCC Consumer Complaints – 24 January 2022
Introduction
The Federal Communications Commission recorded 884 consumer complaints on Monday, 24 January 2022 relating to telecommunications services, this represented an increase from the 344 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 468 complaints.
Key statistics
- Total complaints
- 884
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (468)
- Most reported state/territory
- California (95)
Where the complaints came from
A total of 884 complaints were recorded on 24 January 2022, with reports originating from 578 cities in 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 10.7% |
| New York | 68 | 7.7% |
| Texas | 68 | 7.7% |
| Florida | 53 | 6.0% |
| Ohio | 45 | 5.1% |
| Pennsylvania | 39 | 4.4% |
| Virginia | 38 | 4.3% |
| Illinois | 30 | 3.4% |
| Georgia | 28 | 3.2% |
| Tennessee | 28 | 3.2% |
| Other states and territories | 391 | 44.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 662 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 662 | 74.9% |
| Internet | 121 | 13.7% |
| TV | 82 | 9.3% |
| Radio | 12 | 1.4% |
| Accessibility | 4 | 0.5% |
| Emergency | 3 | 0.3% |
Phone complaints
662 complaints were recorded in this category, representing 74.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 468 | 70.7% |
| Billing | 62 | 9.4% |
| Availability (including rural call completion) | 55 | 8.3% |
| Equipment | 38 | 5.7% |
| Number Portability (keeping your number if you change providers) | 17 | 2.6% |
| Junk Faxes | 8 | 1.2% |
| Interference (including signal jammers) | 6 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Privacy | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
121 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 41.3% |
| Availability | 39 | 32.2% |
| Speed | 16 | 13.2% |
| Interference | 6 | 5.0% |
| Privacy | 6 | 5.0% |
| Equipment | 4 | 3.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
82 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 36.6% |
| Availability | 20 | 24.4% |
| Loud Commercials | 16 | 19.5% |
| Equipment | 6 | 7.3% |
| Indecency | 6 | 7.3% |
| Interference | 4 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
468 complaints relating to unwanted calls were recorded on this date, accounting for 52.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 382-2390 | 8 | 1.7% |
| (415) 274-1474 | 2 | 0.4% |
| (480) 746-4074 | 2 | 0.4% |
| (833) 304-1447 | 2 | 0.4% |
| (833) 806-0385 | 2 | 0.4% |
| (855) 474-4804 | 2 | 0.4% |
| (877) 505-0787 | 2 | 0.4% |
| (202) 990-5029 | 1 | 0.2% |
| (209) 590-4506 | 1 | 0.2% |
| (213) 309-8737 | 1 | 0.2% |
Key patterns
- None was reported slightly more often than other service types.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 382-2390 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.