FCC Consumer Complaints – 25 January 2022
Introduction
On Tuesday, 25 January 2022, 966 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 884 complaints recorded the previous day. Complaints were reported across 54 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 464 complaints.
Key statistics
- Total complaints
- 966
- States & territories reporting
- 54
- Most common issue
- Unwanted Calls (464)
- Most reported state/territory
- California (142)
Where the complaints came from
A total of 966 complaints were recorded on 25 January 2022, with reports originating from 653 cities in 54 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 14.7% |
| Texas | 74 | 7.7% |
| New York | 58 | 6.0% |
| Florida | 53 | 5.5% |
| Illinois | 37 | 3.8% |
| Colorado | 36 | 3.7% |
| Georgia | 35 | 3.6% |
| Ohio | 33 | 3.4% |
| Michigan | 31 | 3.2% |
| North Carolina | 30 | 3.1% |
| Other states and territories | 436 | 45.1% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 679 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 679 | 70.3% |
| Internet | 199 | 20.6% |
| TV | 72 | 7.5% |
| Radio | 10 | 1.0% |
| Accessibility | 5 | 0.5% |
| Emergency | 1 | 0.1% |
Phone complaints
679 complaints were recorded in this category, representing 70.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 464 | 68.3% |
| Billing | 61 | 9.0% |
| Availability (including rural call completion) | 48 | 7.1% |
| Equipment | 47 | 6.9% |
| Number Portability (keeping your number if you change providers) | 26 | 3.8% |
| Privacy | 9 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.2% |
| Junk Faxes | 8 | 1.2% |
| Interference (including signal jammers) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
199 complaints were recorded in this category, representing 20.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 38.7% |
| Availability | 67 | 33.7% |
| Speed | 20 | 10.1% |
| Interference | 13 | 6.5% |
| Equipment | 11 | 5.5% |
| Privacy | 11 | 5.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
72 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 41.7% |
| Availability | 15 | 20.8% |
| Indecency | 13 | 18.1% |
| Loud Commercials | 10 | 13.9% |
| Equipment | 3 | 4.2% |
| Interference | 1 | 1.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.