FCC Consumer Complaints – 26 January 2022
Introduction
A total of 902 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 26 January 2022, this represented a decline from the 966 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 439 complaints recorded.
Key statistics
- Total complaints
- 902
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (439)
- Most reported state/territory
- California (112)
Where the complaints came from
The 902 complaints recorded on 26 January 2022 originated from 603 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 12.4% |
| Florida | 71 | 7.9% |
| Pennsylvania | 50 | 5.5% |
| Texas | 49 | 5.4% |
| New York | 48 | 5.3% |
| Georgia | 39 | 4.3% |
| Illinois | 36 | 4.0% |
| Ohio | 35 | 3.9% |
| Massachusetts | 31 | 3.4% |
| Tennessee | 31 | 3.4% |
| Other states and territories | 396 | 43.9% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 635 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 635 | 70.4% |
| Internet | 168 | 18.6% |
| TV | 69 | 7.6% |
| Radio | 20 | 2.2% |
| Accessibility | 3 | 0.3% |
| Broadband Story | 3 | 0.3% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
635 complaints were recorded in this category, representing 70.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 439 | 69.1% |
| Billing | 75 | 11.8% |
| Availability (including rural call completion) | 46 | 7.2% |
| Equipment | 32 | 5.0% |
| Number Portability (keeping your number if you change providers) | 18 | 2.8% |
| Privacy | 8 | 1.3% |
| Junk Faxes | 5 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Interference (including signal jammers) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
168 complaints were recorded in this category, representing 18.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 40.5% |
| Availability | 55 | 32.7% |
| Speed | 17 | 10.1% |
| Equipment | 12 | 7.1% |
| Interference | 9 | 5.4% |
| Privacy | 7 | 4.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
69 complaints were recorded in this category, representing 7.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 44.9% |
| Availability | 13 | 18.8% |
| Loud Commercials | 13 | 18.8% |
| Indecency | 8 | 11.6% |
| Equipment | 2 | 2.9% |
| Privacy | 2 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.