FCC Consumer Complaints – 27 January 2022
Introduction
On Thursday, 27 January 2022, the Federal Communications Commission recorded 967 consumer complaints relating to telecommunications services, this was higher than the 902 complaints recorded the previous day. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 509 complaints.
Key statistics
- Total complaints
- 967
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (509)
- Most reported state/territory
- California (117)
Where the complaints came from
On 27 January 2022, the 967 complaints recorded by the Federal Communications Commission were reported from 635 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 12.1% |
| New York | 104 | 10.8% |
| Texas | 82 | 8.5% |
| Florida | 50 | 5.2% |
| Pennsylvania | 43 | 4.4% |
| Illinois | 39 | 4.0% |
| North Carolina | 32 | 3.3% |
| Virginia | 31 | 3.2% |
| Ohio | 26 | 2.7% |
| Arizona | 25 | 2.6% |
| Other states and territories | 416 | 43.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 712 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 712 | 73.6% |
| Internet | 154 | 15.9% |
| TV | 79 | 8.2% |
| Radio | 15 | 1.6% |
| Accessibility | 4 | 0.4% |
| Emergency | 3 | 0.3% |
Phone complaints
712 complaints were recorded in this category, representing 73.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 509 | 71.5% |
| Billing | 63 | 8.8% |
| Availability (including rural call completion) | 39 | 5.5% |
| Equipment | 39 | 5.5% |
| Number Portability (keeping your number if you change providers) | 19 | 2.7% |
| Privacy | 19 | 2.7% |
| Junk Faxes | 11 | 1.5% |
| Interference (including signal jammers) | 6 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
154 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 37.0% |
| Availability | 53 | 34.4% |
| Speed | 18 | 11.7% |
| Interference | 12 | 7.8% |
| Privacy | 9 | 5.8% |
| Equipment | 5 | 3.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
79 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 34.2% |
| Billing | 24 | 30.4% |
| Loud Commercials | 16 | 20.3% |
| Indecency | 6 | 7.6% |
| Equipment | 3 | 3.8% |
| Interference | 2 | 2.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.