FCC Consumer Complaints – 28 January 2022
Introduction
The Federal Communications Commission recorded 778 consumer complaints on Friday, 28 January 2022 relating to telecommunications services, complaint volume fell from 967 complaints the previous day. Submissions were made from 52 states and territories, with California accounting for the highest number of complaints at 120. The largest number of complaints related to Unwanted Calls, with 402 complaints.
Key statistics
- Total complaints
- 778
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (402)
- Most reported state/territory
- California (120)
Where the complaints came from
A total of 778 complaints were recorded on 28 January 2022, with reports originating from 539 cities in 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 15.4% |
| New York | 60 | 7.7% |
| Texas | 52 | 6.7% |
| Florida | 37 | 4.8% |
| Pennsylvania | 35 | 4.5% |
| Ohio | 34 | 4.4% |
| Georgia | 33 | 4.2% |
| Arizona | 26 | 3.3% |
| Virginia | 26 | 3.3% |
| Illinois | 22 | 2.8% |
| Other states and territories | 332 | 42.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 65 different cities.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 565 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 565 | 72.6% |
| Internet | 119 | 15.3% |
| TV | 78 | 10.0% |
| Radio | 12 | 1.5% |
| Emergency | 2 | 0.3% |
| Accessibility | 1 | 0.1% |
| Broadband Story | 1 | 0.1% |
Phone complaints
565 complaints were recorded in this category, representing 72.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 402 | 71.2% |
| Billing | 59 | 10.4% |
| Availability (including rural call completion) | 33 | 5.8% |
| Equipment | 27 | 4.8% |
| Number Portability (keeping your number if you change providers) | 21 | 3.7% |
| Interference (including signal jammers) | 8 | 1.4% |
| Privacy | 8 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.7% |
| Junk Faxes | 3 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
119 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 36.1% |
| Billing | 43 | 36.1% |
| Speed | 11 | 9.2% |
| Interference | 9 | 7.6% |
| Privacy | 7 | 5.9% |
| Equipment | 6 | 5.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
78 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 37.2% |
| Availability | 19 | 24.4% |
| Loud Commercials | 17 | 21.8% |
| Indecency | 11 | 14.1% |
| Equipment | 1 | 1.3% |
| Interference | 1 | 1.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.