FCC Consumer Complaints – 29 January 2022
Introduction
On Saturday, 29 January 2022, the Federal Communications Commission recorded 406 consumer complaints relating to telecommunications services, complaint volume fell from 778 complaints the day before. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 168 complaints.
Key statistics
- Total complaints
- 406
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (168)
- Most reported state/territory
- California (54)
Where the complaints came from
Across 306 cities in 43 states and territories, a total of 406 complaints were recorded on 29 January 2022. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 13.3% |
| Texas | 33 | 8.1% |
| Florida | 24 | 5.9% |
| New York | 22 | 5.4% |
| Virginia | 22 | 5.4% |
| Georgia | 19 | 4.7% |
| Ohio | 18 | 4.4% |
| Illinois | 16 | 3.9% |
| Maryland | 14 | 3.4% |
| North Carolina | 14 | 3.4% |
| Other states and territories | 170 | 41.9% |
Location highlight
Complaints in California were reported across 34 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 259 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 259 | 63.8% |
| Internet | 83 | 20.4% |
| TV | 49 | 12.1% |
| Radio | 8 | 2.0% |
| Accessibility | 4 | 1.0% |
| Broadband Story | 3 | 0.7% |
Phone complaints
259 complaints were recorded in this category, representing 63.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 168 | 64.9% |
| Availability (including rural call completion) | 26 | 10.0% |
| Billing | 25 | 9.7% |
| Equipment | 17 | 6.6% |
| Number Portability (keeping your number if you change providers) | 11 | 4.2% |
| Privacy | 6 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
| Interference (including signal jammers) | 3 | 1.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
83 complaints were recorded in this category, representing 20.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 36.1% |
| Availability | 27 | 32.5% |
| Speed | 10 | 12.0% |
| Equipment | 6 | 7.2% |
| Interference | 5 | 6.0% |
| Privacy | 5 | 6.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
49 complaints were recorded in this category, representing 12.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 15 | 30.6% |
| Availability | 13 | 26.5% |
| Billing | 12 | 24.5% |
| Indecency | 4 | 8.2% |
| Equipment | 3 | 6.1% |
| Interference | 2 | 4.1% |
A broad mix of issues was reported in this category, with Loud Commercials, Availability and Billing among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.