FCC Consumer Complaints – 30 January 2022
Introduction
A total of 363 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 30 January 2022, this was lower than the 406 complaints recorded the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 139 complaints.
Key statistics
- Total complaints
- 363
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (139)
- Most reported state/territory
- California (44)
Where the complaints came from
Across 269 cities in 44 states and territories, a total of 363 complaints were recorded on 30 January 2022. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 12.1% |
| Texas | 37 | 10.2% |
| Ohio | 33 | 9.1% |
| New York | 25 | 6.9% |
| Florida | 24 | 6.6% |
| Arizona | 13 | 3.6% |
| Nevada | 13 | 3.6% |
| Illinois | 12 | 3.3% |
| New Jersey | 11 | 3.0% |
| Indiana | 10 | 2.8% |
| Other states and territories | 140 | 38.6% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. Phone was the most reported category, with 221 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 221 | 60.9% |
| Internet | 76 | 20.9% |
| TV | 49 | 13.5% |
| Radio | 11 | 3.0% |
| Accessibility | 3 | 0.8% |
| Broadband Story | 1 | 0.3% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
221 complaints were recorded in this category, representing 60.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 139 | 62.9% |
| Billing | 32 | 14.5% |
| Availability (including rural call completion) | 15 | 6.8% |
| Equipment | 14 | 6.3% |
| Number Portability (keeping your number if you change providers) | 12 | 5.4% |
| Interference (including signal jammers) | 3 | 1.4% |
| Privacy | 3 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
76 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 35.5% |
| Billing | 18 | 23.7% |
| Speed | 13 | 17.1% |
| Interference | 9 | 11.8% |
| Equipment | 6 | 7.9% |
| Privacy | 3 | 3.9% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
TV complaints
49 complaints were recorded in this category, representing 13.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 15 | 30.6% |
| Availability | 12 | 24.5% |
| Billing | 10 | 20.4% |
| Indecency | 5 | 10.2% |
| Equipment | 2 | 4.1% |
| Interference | 2 | 4.1% |
| Privacy | 2 | 4.1% |
Complaints in this category covered a range of issues, including Loud Commercials, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.