FCC Consumer Complaints – 1 February 2022
Introduction
A total of 833 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 1 February 2022, this was higher than the 797 complaints recorded the previous day. Complaints were reported across 50 states and territories, and California generated the highest number of submissions with 162 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 398 complaints.
Key statistics
- Total complaints
- 833
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (398)
- Most reported state/territory
- California (162)
Where the complaints came from
Across 557 cities in 50 states and territories, a total of 833 complaints were recorded on 1 February 2022. Complaints were less evenly distributed than usual, with California accounting for the highest proportion of reports. At the city level, complaints were spread across locations, with no single city representing a significant proportion of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 162 | 19.4% |
| Texas | 58 | 7.0% |
| Florida | 52 | 6.2% |
| New York | 46 | 5.5% |
| Illinois | 41 | 4.9% |
| North Carolina | 38 | 4.6% |
| Ohio | 30 | 3.6% |
| Georgia | 25 | 3.0% |
| Massachusetts | 23 | 2.8% |
| Pennsylvania | 21 | 2.5% |
| Other states and territories | 337 | 40.5% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 594 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 594 | 71.3% |
| Internet | 137 | 16.4% |
| TV | 74 | 8.9% |
| Radio | 19 | 2.3% |
| Broadband Story | 4 | 0.5% |
| Accessibility | 3 | 0.4% |
| Emergency | 2 | 0.2% |
Phone complaints
594 complaints were recorded in this category, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 398 | 67.0% |
| Billing | 71 | 12.0% |
| Availability (including rural call completion) | 39 | 6.6% |
| Number Portability (keeping your number if you change providers) | 28 | 4.7% |
| Equipment | 21 | 3.5% |
| Junk Faxes | 15 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Interference (including signal jammers) | 7 | 1.2% |
| Privacy | 7 | 1.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
137 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 40.1% |
| Availability | 39 | 28.5% |
| Speed | 20 | 14.6% |
| Interference | 11 | 8.0% |
| Equipment | 6 | 4.4% |
| Privacy | 6 | 4.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
74 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 40.5% |
| Availability | 22 | 29.7% |
| Equipment | 8 | 10.8% |
| Loud Commercials | 8 | 10.8% |
| Indecency | 4 | 5.4% |
| Privacy | 2 | 2.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
398 complaints relating to unwanted calls were recorded on this date, accounting for 47.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (925) 655-0195 | 5 | 1.3% |
| (408) 924-1204 | 2 | 0.5% |
| (415) 876-5309 | 2 | 0.5% |
| (202) 985-6667 | 1 | 0.3% |
| (206) 384-1404 | 1 | 0.3% |
| (208) 233-1132 | 1 | 0.3% |
| (208) 321-7357 | 1 | 0.3% |
| (210) 476-5579 | 1 | 0.3% |
| (210) 580-7074 | 1 | 0.3% |
| (210) 987-9224 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (925) 655-0195 | 5 | 1.3% |
| (408) 381-1637 | 2 | 0.5% |
| (555) 555-5555 | 2 | 0.5% |
| (833) 860-1445 | 2 | 0.5% |
| (844) 666-6076 | 2 | 0.5% |
| (855) 678-9355 | 2 | 0.5% |
| (999) 999-9999 | 2 | 0.5% |
| (202) 985-6667 | 1 | 0.3% |
| (203) 744-1607 | 1 | 0.3% |
| (205) 627-5606 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (925) 655-0195 stood out as the most frequently reported business contact number.
- (925) 655-0195 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.