FCC Consumer Complaints – 2 February 2022
Introduction
The Federal Communications Commission recorded 900 consumer complaints on Wednesday, 2 February 2022 relating to telecommunications services, complaint volume increased from 833 complaints the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 444 complaints.
Key statistics
- Total complaints
- 900
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (444)
- Most reported state/territory
- California (124)
Where the complaints came from
The 900 complaints recorded on 2 February 2022 originated from 577 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 13.8% |
| New York | 77 | 8.6% |
| Texas | 60 | 6.7% |
| Florida | 46 | 5.1% |
| Illinois | 38 | 4.2% |
| North Carolina | 34 | 3.8% |
| Maryland | 31 | 3.4% |
| Ohio | 31 | 3.4% |
| Missouri | 27 | 3.0% |
| Pennsylvania | 26 | 2.9% |
| Other states and territories | 404 | 44.9% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 659 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 659 | 73.2% |
| Internet | 139 | 15.4% |
| TV | 77 | 8.6% |
| Radio | 15 | 1.7% |
| Accessibility | 5 | 0.6% |
| Broadband Story | 4 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
659 complaints were recorded in this category, representing 73.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 444 | 67.4% |
| Billing | 82 | 12.4% |
| Availability (including rural call completion) | 47 | 7.1% |
| Equipment | 32 | 4.9% |
| Number Portability (keeping your number if you change providers) | 16 | 2.4% |
| Privacy | 12 | 1.8% |
| Interference (including signal jammers) | 9 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.1% |
| Junk Faxes | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
139 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 40.3% |
| Availability | 38 | 27.3% |
| Speed | 16 | 11.5% |
| Equipment | 11 | 7.9% |
| Privacy | 10 | 7.2% |
| Interference | 8 | 5.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
77 complaints were recorded in this category, representing 8.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 24 | 31.2% |
| Availability | 21 | 27.3% |
| Billing | 16 | 20.8% |
| Equipment | 9 | 11.7% |
| Indecency | 4 | 5.2% |
| Interference | 3 | 3.9% |
Complaints in this category covered a range of issues, including Loud Commercials, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.