FCC Consumer Complaints – 3 February 2022
Introduction
A total of 807 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 3 February 2022, this represented a decline from the 900 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 393 complaints recorded.
Key statistics
- Total complaints
- 807
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (393)
- Most reported state/territory
- California (126)
Where the complaints came from
A total of 807 complaints were recorded on 3 February 2022, with reports originating from 570 cities in 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 15.6% |
| Texas | 77 | 9.5% |
| Florida | 62 | 7.7% |
| New York | 56 | 6.9% |
| Virginia | 30 | 3.7% |
| Georgia | 27 | 3.3% |
| North Carolina | 25 | 3.1% |
| Colorado | 22 | 2.7% |
| Pennsylvania | 22 | 2.7% |
| Tennessee | 22 | 2.7% |
| Other states and territories | 336 | 41.6% |
Location highlight
Complaints in California were reported across 74 cities, the widest spread observed on this date.
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 592 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 592 | 73.4% |
| Internet | 129 | 16.0% |
| TV | 66 | 8.2% |
| Radio | 9 | 1.1% |
| Accessibility | 5 | 0.6% |
| Broadband Story | 3 | 0.4% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
592 complaints were recorded in this category, representing 73.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 393 | 66.4% |
| Billing | 58 | 9.8% |
| Availability (including rural call completion) | 51 | 8.6% |
| Equipment | 33 | 5.6% |
| Number Portability (keeping your number if you change providers) | 23 | 3.9% |
| Privacy | 14 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.4% |
| Interference (including signal jammers) | 6 | 1.0% |
| Junk Faxes | 6 | 1.0% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
129 complaints were recorded in this category, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 47.3% |
| Availability | 38 | 29.5% |
| Equipment | 9 | 7.0% |
| Speed | 9 | 7.0% |
| Interference | 8 | 6.2% |
| Privacy | 4 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
66 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 37.9% |
| Availability | 18 | 27.3% |
| Loud Commercials | 10 | 15.2% |
| Indecency | 6 | 9.1% |
| Equipment | 3 | 4.5% |
| Interference | 2 | 3.0% |
| Privacy | 1 | 1.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.