FCC Consumer Complaints – 4 February 2022
Introduction
A total of 857 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 4 February 2022, this was higher than the 807 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 461 complaints recorded.
Key statistics
- Total complaints
- 857
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (461)
- Most reported state/territory
- California (106)
Where the complaints came from
Reports recorded on 4 February 2022 show 857 complaints originating from 533 cities across 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 12.4% |
| Texas | 105 | 12.3% |
| Florida | 53 | 6.2% |
| New York | 49 | 5.7% |
| Pennsylvania | 42 | 4.9% |
| Colorado | 34 | 4.0% |
| Illinois | 28 | 3.3% |
| Massachusetts | 26 | 3.0% |
| Washington | 26 | 3.0% |
| Georgia | 24 | 2.8% |
| Other states and territories | 361 | 42.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 64 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 640 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 640 | 74.7% |
| Internet | 130 | 15.2% |
| TV | 61 | 7.1% |
| Radio | 15 | 1.8% |
| Accessibility | 8 | 0.9% |
| Broadband Story | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
640 complaints were recorded in this category, representing 74.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 461 | 72.0% |
| Billing | 56 | 8.8% |
| Availability (including rural call completion) | 45 | 7.0% |
| Equipment | 26 | 4.1% |
| Number Portability (keeping your number if you change providers) | 19 | 3.0% |
| Privacy | 10 | 1.6% |
| Junk Faxes | 9 | 1.4% |
| Interference (including signal jammers) | 7 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
130 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 51 | 39.2% |
| Availability | 43 | 33.1% |
| Speed | 14 | 10.8% |
| Interference | 13 | 10.0% |
| Equipment | 7 | 5.4% |
| Privacy | 2 | 1.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
61 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 41.0% |
| Availability | 12 | 19.7% |
| Loud Commercials | 10 | 16.4% |
| Indecency | 6 | 9.8% |
| Equipment | 4 | 6.6% |
| Interference | 2 | 3.3% |
| Privacy | 2 | 3.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.