FCC Consumer Complaints – 5 February 2022
Introduction
A total of 408 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 5 February 2022, this represented a decline from the 857 complaints recorded the previous day. Complaints were reported across 43 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 168 complaints.
Key statistics
- Total complaints
- 408
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (168)
- Most reported state/territory
- California (54)
Where the complaints came from
A total of 408 complaints were recorded on 5 February 2022, with reports originating from 317 cities in 43 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 13.2% |
| Texas | 44 | 10.8% |
| New York | 31 | 7.6% |
| Florida | 28 | 6.9% |
| Illinois | 17 | 4.2% |
| Maryland | 17 | 4.2% |
| Ohio | 16 | 3.9% |
| Pennsylvania | 15 | 3.7% |
| Georgia | 14 | 3.4% |
| New Jersey | 12 | 2.9% |
| Other states and territories | 160 | 39.2% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 262 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 262 | 64.2% |
| Internet | 91 | 22.3% |
| TV | 41 | 10.0% |
| Radio | 8 | 2.0% |
| Accessibility | 2 | 0.5% |
| Broadband Story | 2 | 0.5% |
| Emergency | 2 | 0.5% |
Phone complaints
262 complaints were recorded in this category, representing 64.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 168 | 64.1% |
| Availability (including rural call completion) | 25 | 9.5% |
| Billing | 24 | 9.2% |
| Equipment | 23 | 8.8% |
| Number Portability (keeping your number if you change providers) | 9 | 3.4% |
| Privacy | 5 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.5% |
| Interference (including signal jammers) | 3 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
91 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 35 | 38.5% |
| Availability | 19 | 20.9% |
| Speed | 16 | 17.6% |
| Interference | 9 | 9.9% |
| Equipment | 8 | 8.8% |
| Privacy | 4 | 4.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Speed.
TV complaints
41 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 29.3% |
| Billing | 10 | 24.4% |
| Loud Commercials | 9 | 22.0% |
| Indecency | 8 | 19.5% |
| Interference | 1 | 2.4% |
| Privacy | 1 | 2.4% |
Complaints in this category covered a range of issues, including Availability, Billing and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.