FCC Consumer Complaints – 6 February 2022
Introduction
A total of 301 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 6 February 2022, this represented a decline from the 408 complaints recorded the previous day. Reports were received from 41 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 301
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (104)
- Most reported state/territory
- California (31)
Where the complaints came from
On 6 February 2022, the 301 complaints recorded by the Federal Communications Commission were reported from 226 cities across 41 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 31 | 10.3% |
| Texas | 28 | 9.3% |
| New York | 23 | 7.6% |
| Florida | 16 | 5.3% |
| Arizona | 14 | 4.7% |
| Georgia | 14 | 4.7% |
| New Jersey | 14 | 4.7% |
| Virginia | 14 | 4.7% |
| Michigan | 12 | 4.0% |
| Oklahoma | 12 | 4.0% |
| Other states and territories | 123 | 40.9% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 181 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 181 | 60.1% |
| Internet | 66 | 21.9% |
| TV | 42 | 14.0% |
| Radio | 8 | 2.7% |
| Broadband Story | 2 | 0.7% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
181 complaints were recorded in this category, representing 60.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 104 | 57.5% |
| Billing | 34 | 18.8% |
| Availability (including rural call completion) | 21 | 11.6% |
| Equipment | 10 | 5.5% |
| Number Portability (keeping your number if you change providers) | 6 | 3.3% |
| Privacy | 3 | 1.7% |
| Interference (including signal jammers) | 2 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
66 complaints were recorded in this category, representing 21.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 36.4% |
| Speed | 16 | 24.2% |
| Billing | 13 | 19.7% |
| Privacy | 7 | 10.6% |
| Equipment | 3 | 4.5% |
| Interference | 3 | 4.5% |
Availability and Speed were the main issues reported in this category, while other issues were less common.
TV complaints
42 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 31.0% |
| Loud Commercials | 13 | 31.0% |
| Billing | 9 | 21.4% |
| Indecency | 3 | 7.1% |
| Interference | 3 | 7.1% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.