FCC Consumer Complaints – 7 February 2022
Introduction
On 7 February 2022, 728 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 301 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 344 complaints.
Key statistics
- Total complaints
- 728
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (344)
- Most reported state/territory
- California (85)
Where the complaints came from
A total of 728 complaints were recorded on 7 February 2022, with reports originating from 516 cities in 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 85 | 11.7% |
| Texas | 77 | 10.6% |
| Florida | 53 | 7.3% |
| New York | 37 | 5.1% |
| North Carolina | 36 | 4.9% |
| Illinois | 31 | 4.3% |
| Pennsylvania | 29 | 4.0% |
| Ohio | 24 | 3.3% |
| New Jersey | 22 | 3.0% |
| Arizona | 20 | 2.7% |
| Other states and territories | 313 | 43.0% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 516 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 516 | 70.9% |
| Internet | 137 | 18.8% |
| TV | 53 | 7.3% |
| Radio | 13 | 1.8% |
| Emergency | 4 | 0.5% |
| Accessibility | 2 | 0.3% |
| Broadband Story | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
516 complaints were recorded in this category, representing 70.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 344 | 66.7% |
| Billing | 48 | 9.3% |
| Availability (including rural call completion) | 46 | 8.9% |
| Equipment | 30 | 5.8% |
| Number Portability (keeping your number if you change providers) | 22 | 4.3% |
| Interference (including signal jammers) | 7 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.2% |
| Junk Faxes | 5 | 1.0% |
| Privacy | 5 | 1.0% |
| Rural Call Completion | 2 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
137 complaints were recorded in this category, representing 18.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 35.0% |
| Billing | 48 | 35.0% |
| Interference | 12 | 8.8% |
| Speed | 12 | 8.8% |
| Privacy | 10 | 7.3% |
| Equipment | 7 | 5.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
53 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 39.6% |
| Loud Commercials | 12 | 22.6% |
| Availability | 10 | 18.9% |
| Indecency | 5 | 9.4% |
| Interference | 3 | 5.7% |
| Equipment | 1 | 1.9% |
| Privacy | 1 | 1.9% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.