FCC Consumer Complaints – 8 February 2022
Introduction
A total of 778 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 8 February 2022, complaint volume increased from 728 complaints the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 405 complaints recorded.
Key statistics
- Total complaints
- 778
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (405)
- Most reported state/territory
- California (118)
Where the complaints came from
A total of 778 complaints were recorded on 8 February 2022, with reports originating from 521 cities in 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 118 | 15.2% |
| New York | 62 | 8.0% |
| Texas | 57 | 7.3% |
| Florida | 45 | 5.8% |
| Pennsylvania | 36 | 4.6% |
| North Carolina | 30 | 3.9% |
| Ohio | 28 | 3.6% |
| Illinois | 26 | 3.3% |
| New Jersey | 26 | 3.3% |
| Maryland | 23 | 3.0% |
| Other states and territories | 325 | 41.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 574 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 574 | 73.8% |
| Internet | 128 | 16.5% |
| TV | 55 | 7.1% |
| Radio | 11 | 1.4% |
| Broadband Story | 5 | 0.6% |
| Accessibility | 4 | 0.5% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
574 complaints were recorded in this category, representing 73.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 405 | 70.6% |
| Billing | 48 | 8.4% |
| Availability (including rural call completion) | 33 | 5.7% |
| Equipment | 30 | 5.2% |
| Junk Faxes | 24 | 4.2% |
| Number Portability (keeping your number if you change providers) | 15 | 2.6% |
| Privacy | 8 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.0% |
| Interference (including signal jammers) | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
128 complaints were recorded in this category, representing 16.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 35.9% |
| Availability | 41 | 32.0% |
| Speed | 13 | 10.2% |
| Privacy | 11 | 8.6% |
| Equipment | 10 | 7.8% |
| Interference | 7 | 5.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
55 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 40.0% |
| Availability | 13 | 23.6% |
| Loud Commercials | 10 | 18.2% |
| Indecency | 5 | 9.1% |
| Interference | 3 | 5.5% |
| Equipment | 2 | 3.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.