FCC Consumer Complaints – 9 February 2022
Introduction
On Wednesday, 9 February 2022, the Federal Communications Commission recorded 862 consumer complaints relating to telecommunications services, complaint volume increased from 778 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 408 complaints recorded.
Key statistics
- Total complaints
- 862
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (408)
- Most reported state/territory
- California (125)
Where the complaints came from
The 862 complaints recorded on 9 February 2022 originated from 575 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 14.5% |
| Florida | 78 | 9.0% |
| Texas | 60 | 7.0% |
| New York | 44 | 5.1% |
| Pennsylvania | 39 | 4.5% |
| Maryland | 38 | 4.4% |
| Ohio | 35 | 4.1% |
| North Carolina | 28 | 3.2% |
| New Jersey | 27 | 3.1% |
| Illinois | 25 | 2.9% |
| Other states and territories | 361 | 41.9% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 627 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 627 | 72.7% |
| Internet | 158 | 18.3% |
| TV | 52 | 6.0% |
| Radio | 16 | 1.9% |
| Emergency | 5 | 0.6% |
| Accessibility | 3 | 0.3% |
| Broadband Story | 1 | 0.1% |
Phone complaints
627 complaints were recorded in this category, representing 72.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 408 | 65.1% |
| Billing | 80 | 12.8% |
| Availability (including rural call completion) | 45 | 7.2% |
| Equipment | 33 | 5.3% |
| Number Portability (keeping your number if you change providers) | 19 | 3.0% |
| Privacy | 18 | 2.9% |
| Junk Faxes | 14 | 2.2% |
| Interference (including signal jammers) | 6 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.5% |
| Rural Call Completion | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
158 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 37.3% |
| Availability | 47 | 29.7% |
| Speed | 21 | 13.3% |
| Interference | 13 | 8.2% |
| Equipment | 10 | 6.3% |
| Privacy | 8 | 5.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
52 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 34.6% |
| Availability | 10 | 19.2% |
| Loud Commercials | 8 | 15.4% |
| Indecency | 7 | 13.5% |
| Equipment | 5 | 9.6% |
| Interference | 3 | 5.8% |
| Privacy | 1 | 1.9% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
Unwanted calls
408 complaints relating to unwanted calls were recorded on this date, accounting for 47.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (510) 264-7564 | 5 | 1.2% |
| (203) 210-8229 | 2 | 0.5% |
| (201) 395-0138 | 1 | 0.2% |
| (202) 734-0774 | 1 | 0.2% |
| (202) 990-5076 | 1 | 0.2% |
| (202) 990-5083 | 1 | 0.2% |
| (202) 990-5094 | 1 | 0.2% |
| (203) 490-4907 | 1 | 0.2% |
| (203) 758-4944 | 1 | 0.2% |
| (206) 202-4118 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (510) 264-7564 | 5 | 1.2% |
| (877) 649-3548 | 2 | 0.5% |
| (202) 990-5076 | 1 | 0.2% |
| (202) 990-5094 | 1 | 0.2% |
| (203) 210-8229 | 1 | 0.2% |
| (203) 758-4944 | 1 | 0.2% |
| (206) 220-3727 | 1 | 0.2% |
| (206) 279-6308 | 1 | 0.2% |
| (207) 967-0092 | 1 | 0.2% |
| (208) 641-2526 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (510) 264-7564 stood out as both the most frequently reported business contact number and the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.