FCC Consumer Complaints – 10 February 2022
Introduction
On Thursday, 10 February 2022, 790 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 862 complaints recorded the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 404 complaints.
Key statistics
- Total complaints
- 790
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (404)
- Most reported state/territory
- California (99)
Where the complaints came from
The 790 complaints recorded on 10 February 2022 were submitted from 548 cities across 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 12.5% |
| Texas | 88 | 11.1% |
| Florida | 64 | 8.1% |
| New York | 50 | 6.3% |
| Pennsylvania | 29 | 3.7% |
| Massachusetts | 28 | 3.5% |
| Virginia | 26 | 3.3% |
| Colorado | 23 | 2.9% |
| North Carolina | 23 | 2.9% |
| Illinois | 21 | 2.7% |
| Other states and territories | 332 | 42.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 67 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 600 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 600 | 75.9% |
| Internet | 114 | 14.4% |
| TV | 56 | 7.1% |
| Radio | 14 | 1.8% |
| Accessibility | 4 | 0.5% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
600 complaints were recorded in this category, representing 75.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 404 | 67.3% |
| Billing | 55 | 9.2% |
| Availability (including rural call completion) | 54 | 9.0% |
| Number Portability (keeping your number if you change providers) | 27 | 4.5% |
| Equipment | 25 | 4.2% |
| Interference (including signal jammers) | 15 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Junk Faxes | 5 | 0.8% |
| Privacy | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
114 complaints were recorded in this category, representing 14.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 35.1% |
| Billing | 40 | 35.1% |
| Speed | 15 | 13.2% |
| Interference | 10 | 8.8% |
| Privacy | 6 | 5.3% |
| Equipment | 3 | 2.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
56 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 42.9% |
| Availability | 16 | 28.6% |
| Loud Commercials | 9 | 16.1% |
| Equipment | 4 | 7.1% |
| Indecency | 2 | 3.6% |
| Privacy | 1 | 1.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.