FCC Consumer Complaints – 11 February 2022
Introduction
A total of 776 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 11 February 2022, complaint volume fell from 790 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 403 complaints recorded.
Key statistics
- Total complaints
- 776
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (403)
- Most reported state/territory
- California (80)
Where the complaints came from
On 11 February 2022, the 776 complaints recorded by the Federal Communications Commission were reported from 527 cities across 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 80 | 10.3% |
| Texas | 78 | 10.1% |
| Florida | 68 | 8.8% |
| New York | 46 | 5.9% |
| Ohio | 32 | 4.1% |
| Virginia | 28 | 3.6% |
| Colorado | 27 | 3.5% |
| Maryland | 27 | 3.5% |
| North Carolina | 27 | 3.5% |
| Illinois | 26 | 3.4% |
| Other states and territories | 336 | 43.3% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. The largest number of complaints fell within Phone, which accounted for 576 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 576 | 74.2% |
| Internet | 127 | 16.4% |
| TV | 47 | 6.1% |
| Radio | 17 | 2.2% |
| Broadband Story | 4 | 0.5% |
| Accessibility | 3 | 0.4% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
576 complaints were recorded in this category, representing 74.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 403 | 70.0% |
| Billing | 60 | 10.4% |
| Availability (including rural call completion) | 41 | 7.1% |
| Equipment | 34 | 5.9% |
| Number Portability (keeping your number if you change providers) | 16 | 2.8% |
| Privacy | 8 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.2% |
| Interference (including signal jammers) | 3 | 0.5% |
| Junk Faxes | 2 | 0.3% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
127 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 53 | 41.7% |
| Billing | 38 | 29.9% |
| Speed | 16 | 12.6% |
| Equipment | 9 | 7.1% |
| Interference | 7 | 5.5% |
| Privacy | 4 | 3.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
47 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 13 | 27.7% |
| Loud Commercials | 12 | 25.5% |
| Availability | 11 | 23.4% |
| Indecency | 6 | 12.8% |
| Equipment | 3 | 6.4% |
| Interference | 2 | 4.3% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.