FCC Consumer Complaints – 12 February 2022
Introduction
A total of 383 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Saturday, 12 February 2022, complaint volume fell from 776 complaints the day before. Complaints were reported across 40 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 196 complaints recorded.
Key statistics
- Total complaints
- 383
- States & territories reporting
- 40
- Most common issue
- Unwanted Calls (196)
- Most reported state/territory
- California (54)
Where the complaints came from
The 383 complaints recorded on 12 February 2022 were submitted from 262 cities across 40 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 14.1% |
| New York | 43 | 11.2% |
| Illinois | 36 | 9.4% |
| Texas | 22 | 5.7% |
| Georgia | 17 | 4.4% |
| Florida | 16 | 4.2% |
| Pennsylvania | 14 | 3.7% |
| Tennessee | 13 | 3.4% |
| Ohio | 12 | 3.1% |
| Virginia | 12 | 3.1% |
| Other states and territories | 144 | 37.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 272 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 272 | 71.0% |
| Internet | 69 | 18.0% |
| TV | 29 | 7.6% |
| Radio | 10 | 2.6% |
| Accessibility | 1 | 0.3% |
| Broadband Story | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
272 complaints were recorded in this category, representing 71.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 196 | 72.1% |
| Billing | 31 | 11.4% |
| Availability (including rural call completion) | 13 | 4.8% |
| Equipment | 13 | 4.8% |
| Number Portability (keeping your number if you change providers) | 7 | 2.6% |
| Privacy | 6 | 2.2% |
| Interference (including signal jammers) | 4 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
69 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 43.5% |
| Availability | 19 | 27.5% |
| Speed | 7 | 10.1% |
| Interference | 6 | 8.7% |
| Privacy | 5 | 7.2% |
| Equipment | 2 | 2.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.