FCC Consumer Complaints – 13 February 2022
Introduction
On 13 February 2022, the Federal Communications Commission recorded 264 consumer complaints relating to telecommunications services, this represented a decline from the 383 complaints recorded the day before. Reports were received from 42 states and territories, with California accounting for the largest number of submissions at 40 complaints. The largest number of complaints related to Unwanted Calls, with 94 complaints.
Key statistics
- Total complaints
- 264
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (94)
- Most reported state/territory
- California (40)
Where the complaints came from
On 13 February 2022, the 264 complaints recorded by the Federal Communications Commission were reported from 220 cities across 42 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 40 | 15.2% |
| Maryland | 19 | 7.2% |
| New York | 17 | 6.4% |
| Florida | 15 | 5.7% |
| Washington | 13 | 4.9% |
| Texas | 12 | 4.5% |
| Georgia | 10 | 3.8% |
| Massachusetts | 9 | 3.4% |
| Pennsylvania | 9 | 3.4% |
| Illinois | 8 | 3.0% |
| Other states and territories | 112 | 42.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 26 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 157 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 157 | 59.5% |
| Internet | 50 | 18.9% |
| TV | 44 | 16.7% |
| Radio | 9 | 3.4% |
| Request for Dispute Assistance | 2 | 0.8% |
| Accessibility | 1 | 0.4% |
| Broadband Story | 1 | 0.4% |
Phone complaints
157 complaints were recorded in this category, representing 59.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 94 | 59.9% |
| Billing | 20 | 12.7% |
| Availability (including rural call completion) | 14 | 8.9% |
| Equipment | 12 | 7.6% |
| Interference (including signal jammers) | 6 | 3.8% |
| Number Portability (keeping your number if you change providers) | 5 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.9% |
| Privacy | 3 | 1.9% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
50 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 38.0% |
| Privacy | 10 | 20.0% |
| Billing | 9 | 18.0% |
| Speed | 8 | 16.0% |
| Interference | 4 | 8.0% |
A broad mix of issues was reported in this category, with Availability, Privacy and Billing among the most common.
TV complaints
44 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 18 | 40.9% |
| Availability | 11 | 25.0% |
| Indecency | 6 | 13.6% |
| Billing | 5 | 11.4% |
| Privacy | 2 | 4.5% |
| Equipment | 1 | 2.3% |
| Interference | 1 | 2.3% |
Loud Commercials and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.