FCC Consumer Complaints – 14 February 2022
Introduction
On Monday, 14 February 2022, 699 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 264 complaints recorded the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 302 complaints.
Key statistics
- Total complaints
- 699
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (302)
- Most reported state/territory
- California (76)
Where the complaints came from
The 699 complaints recorded on 14 February 2022 originated from 490 cities across 45 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 76 | 10.9% |
| New York | 54 | 7.7% |
| Texas | 54 | 7.7% |
| Florida | 52 | 7.4% |
| Virginia | 39 | 5.6% |
| Washington | 33 | 4.7% |
| Ohio | 29 | 4.1% |
| North Carolina | 24 | 3.4% |
| Pennsylvania | 23 | 3.3% |
| Maryland | 22 | 3.1% |
| Other states and territories | 290 | 41.5% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 485 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 485 | 69.4% |
| Internet | 126 | 18.0% |
| TV | 69 | 9.9% |
| Radio | 7 | 1.0% |
| Broadband Story | 4 | 0.6% |
| Request for Dispute Assistance | 4 | 0.6% |
| Accessibility | 3 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
485 complaints were recorded in this category, representing 69.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 302 | 62.3% |
| Billing | 59 | 12.2% |
| Availability (including rural call completion) | 40 | 8.2% |
| Equipment | 31 | 6.4% |
| Number Portability (keeping your number if you change providers) | 23 | 4.7% |
| Privacy | 9 | 1.9% |
| Interference (including signal jammers) | 8 | 1.6% |
| Junk Faxes | 6 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
126 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 50 | 39.7% |
| Billing | 41 | 32.5% |
| Speed | 13 | 10.3% |
| Interference | 11 | 8.7% |
| Equipment | 8 | 6.3% |
| Privacy | 3 | 2.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
69 complaints were recorded in this category, representing 9.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 21 | 30.4% |
| Availability | 16 | 23.2% |
| Billing | 16 | 23.2% |
| Loud Commercials | 7 | 10.1% |
| Interference | 5 | 7.2% |
| Equipment | 4 | 5.8% |
The remaining complaints in this category were spread across several issues, including Indecency, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.