FCC Consumer Complaints – 15 February 2022
Introduction
On 15 February 2022, the Federal Communications Commission recorded 871 consumer complaints relating to telecommunications services, this was higher than the 699 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 403 complaints.
Key statistics
- Total complaints
- 871
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (403)
- Most reported state/territory
- California (101)
Where the complaints came from
The 871 complaints recorded on 15 February 2022 were submitted from 588 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 101 | 11.6% |
| Texas | 73 | 8.4% |
| Florida | 64 | 7.3% |
| New York | 50 | 5.7% |
| Pennsylvania | 42 | 4.8% |
| Illinois | 37 | 4.2% |
| Georgia | 36 | 4.1% |
| Washington | 31 | 3.6% |
| New Jersey | 28 | 3.2% |
| Ohio | 28 | 3.2% |
| Other states and territories | 379 | 43.5% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 622 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 622 | 71.4% |
| Internet | 134 | 15.4% |
| TV | 69 | 7.9% |
| Radio | 29 | 3.3% |
| Emergency | 6 | 0.7% |
| Accessibility | 5 | 0.6% |
| Broadband Story | 4 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
622 complaints were recorded in this category, representing 71.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 403 | 64.8% |
| Billing | 64 | 10.3% |
| Availability (including rural call completion) | 61 | 9.8% |
| Equipment | 29 | 4.7% |
| Junk Faxes | 21 | 3.4% |
| Number Portability (keeping your number if you change providers) | 17 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.1% |
| Privacy | 9 | 1.4% |
| Interference (including signal jammers) | 5 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
134 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 36.6% |
| Billing | 47 | 35.1% |
| Speed | 13 | 9.7% |
| Interference | 12 | 9.0% |
| Privacy | 8 | 6.0% |
| Equipment | 5 | 3.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
69 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 36.2% |
| Availability | 15 | 21.7% |
| Indecency | 14 | 20.3% |
| Loud Commercials | 10 | 14.5% |
| Equipment | 2 | 2.9% |
| Interference | 1 | 1.4% |
| Privacy | 1 | 1.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.