FCC Consumer Complaints – 16 February 2022
Introduction
On 16 February 2022, 860 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 871 complaints the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 460 complaints.
Key statistics
- Total complaints
- 860
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (460)
- Most reported state/territory
- California (96)
Where the complaints came from
The 860 complaints recorded on 16 February 2022 originated from 558 cities across 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Maryland, where Fort George G Meade accounted for 20 of the 32 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 11.2% |
| Texas | 67 | 7.8% |
| Florida | 61 | 7.1% |
| New York | 61 | 7.1% |
| Ohio | 39 | 4.5% |
| Pennsylvania | 33 | 3.8% |
| Maryland | 32 | 3.7% |
| Nevada | 30 | 3.5% |
| Georgia | 28 | 3.3% |
| Illinois | 26 | 3.0% |
| Other states and territories | 386 | 44.9% |
Location highlights
- A large share of complaints in Maryland originated from Fort George G Meade, which accounted for most reports within the state.
- California had the widest distribution of complaints, with reports originating from 65 different cities.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 658 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 658 | 76.5% |
| Internet | 120 | 14.0% |
| TV | 60 | 7.0% |
| Radio | 14 | 1.6% |
| Accessibility | 5 | 0.6% |
| Emergency | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
Phone complaints
658 complaints were recorded in this category, representing 76.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 460 | 69.9% |
| Billing | 62 | 9.4% |
| Availability (including rural call completion) | 44 | 6.7% |
| Equipment | 39 | 5.9% |
| Number Portability (keeping your number if you change providers) | 17 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.3% |
| Interference (including signal jammers) | 9 | 1.4% |
| Privacy | 7 | 1.1% |
| Junk Faxes | 3 | 0.5% |
| Rural Call Completion | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
120 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 41.7% |
| Availability | 37 | 30.8% |
| Speed | 14 | 11.7% |
| Equipment | 9 | 7.5% |
| Interference | 8 | 6.7% |
| Privacy | 2 | 1.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
60 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 50.0% |
| Availability | 14 | 23.3% |
| Loud Commercials | 10 | 16.7% |
| Indecency | 4 | 6.7% |
| Equipment | 1 | 1.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.