FCC Consumer Complaints – 17 February 2022
Introduction
On Thursday, 17 February 2022, 886 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 860 complaints recorded the day before. Reports were received from 51 states and territories, with California accounting for the largest number of submissions at 135 complaints. The largest number of complaints related to Unwanted Calls, with 455 complaints.
Key statistics
- Total complaints
- 886
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (455)
- Most reported state/territory
- California (135)
Where the complaints came from
On 17 February 2022, the 886 complaints recorded by the Federal Communications Commission were reported from 580 cities across 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 135 | 15.2% |
| Texas | 67 | 7.6% |
| New York | 58 | 6.5% |
| Florida | 54 | 6.1% |
| Georgia | 37 | 4.2% |
| Pennsylvania | 35 | 4.0% |
| Illinois | 34 | 3.8% |
| Michigan | 26 | 2.9% |
| North Carolina | 26 | 2.9% |
| Minnesota | 24 | 2.7% |
| Other states and territories | 388 | 43.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 651 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 651 | 73.5% |
| Internet | 150 | 16.9% |
| TV | 54 | 6.1% |
| Radio | 21 | 2.4% |
| Emergency | 4 | 0.5% |
| Accessibility | 3 | 0.3% |
| Broadband Story | 3 | 0.3% |
Phone complaints
651 complaints were recorded in this category, representing 73.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 455 | 69.9% |
| Billing | 58 | 8.9% |
| Availability (including rural call completion) | 56 | 8.6% |
| Equipment | 27 | 4.1% |
| Number Portability (keeping your number if you change providers) | 19 | 2.9% |
| Privacy | 11 | 1.7% |
| Interference (including signal jammers) | 9 | 1.4% |
| Junk Faxes | 9 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
150 complaints were recorded in this category, representing 16.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 60 | 40.0% |
| Billing | 40 | 26.7% |
| Speed | 21 | 14.0% |
| Interference | 14 | 9.3% |
| Equipment | 11 | 7.3% |
| Privacy | 4 | 2.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
54 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 46.3% |
| Availability | 8 | 14.8% |
| Indecency | 8 | 14.8% |
| Loud Commercials | 8 | 14.8% |
| Equipment | 1 | 1.9% |
| Interference | 1 | 1.9% |
| Privacy | 1 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.