FCC Consumer Complaints – 19 February 2022
Introduction
On 19 February 2022, the Federal Communications Commission recorded 389 consumer complaints relating to telecommunications services, this represented a decline from the 875 complaints recorded the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 191 complaints.
Key statistics
- Total complaints
- 389
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (191)
- Most reported state/territory
- California (58)
Where the complaints came from
A total of 389 complaints were recorded on 19 February 2022, with reports originating from 274 cities in 47 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 58 | 14.9% |
| New York | 40 | 10.3% |
| Texas | 34 | 8.7% |
| Florida | 29 | 7.5% |
| Virginia | 17 | 4.4% |
| Washington | 15 | 3.9% |
| Maryland | 12 | 3.1% |
| Georgia | 11 | 2.8% |
| Illinois | 11 | 2.8% |
| Ohio | 11 | 2.8% |
| Other states and territories | 151 | 38.8% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 275 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 275 | 70.7% |
| Internet | 65 | 16.7% |
| TV | 37 | 9.5% |
| Radio | 11 | 2.8% |
| Emergency | 1 | 0.3% |
Phone complaints
275 complaints were recorded in this category, representing 70.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 191 | 69.5% |
| Billing | 25 | 9.1% |
| Availability (including rural call completion) | 20 | 7.3% |
| Equipment | 16 | 5.8% |
| Number Portability (keeping your number if you change providers) | 12 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.1% |
| Interference (including signal jammers) | 3 | 1.1% |
| Privacy | 3 | 1.1% |
| Slamming (change of your carrier without permission) | 2 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
65 complaints were recorded in this category, representing 16.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 35.4% |
| Billing | 21 | 32.3% |
| Interference | 10 | 15.4% |
| Speed | 9 | 13.8% |
| Privacy | 2 | 3.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
37 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 11 | 29.7% |
| Billing | 10 | 27.0% |
| Availability | 8 | 21.6% |
| Indecency | 6 | 16.2% |
| Equipment | 1 | 2.7% |
| Interference | 1 | 2.7% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Billing and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.