FCC Consumer Complaints – 20 February 2022
Introduction
A total of 244 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 20 February 2022, this represented a decline from the 389 complaints recorded the previous day. The complaints came from 41 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 244
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (74)
- Most reported state/territory
- California (33)
Where the complaints came from
On 20 February 2022, the 244 complaints recorded by the Federal Communications Commission were reported from 197 cities across 41 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 13.5% |
| Florida | 24 | 9.8% |
| New York | 21 | 8.6% |
| Texas | 16 | 6.6% |
| Virginia | 12 | 4.9% |
| Michigan | 10 | 4.1% |
| North Carolina | 7 | 2.9% |
| New Jersey | 7 | 2.9% |
| Ohio | 7 | 2.9% |
| Arizona | 6 | 2.5% |
| Other states and territories | 101 | 41.4% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone accounted for the largest share, with 144 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 144 | 59.0% |
| Internet | 59 | 24.2% |
| TV | 25 | 10.2% |
| Radio | 8 | 3.3% |
| Emergency | 3 | 1.2% |
| Accessibility | 2 | 0.8% |
| Request for Dispute Assistance | 2 | 0.8% |
| Broadband Story | 1 | 0.4% |
Phone complaints
144 complaints were recorded in this category, representing 59.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 74 | 51.4% |
| Billing | 22 | 15.3% |
| Availability (including rural call completion) | 20 | 13.9% |
| Equipment | 11 | 7.6% |
| Number Portability (keeping your number if you change providers) | 6 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 3.5% |
| Interference (including signal jammers) | 4 | 2.8% |
| Privacy | 1 | 0.7% |
| Slamming (change of your carrier without permission) | 1 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
59 complaints were recorded in this category, representing 24.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 35.6% |
| Availability | 20 | 33.9% |
| Speed | 8 | 13.6% |
| Interference | 6 | 10.2% |
| Privacy | 3 | 5.1% |
| Equipment | 1 | 1.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
25 complaints were recorded in this category, representing 10.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 36.0% |
| Loud Commercials | 7 | 28.0% |
| Availability | 4 | 16.0% |
| Indecency | 3 | 12.0% |
| Equipment | 1 | 4.0% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.