FCC Consumer Complaints – 21 February 2022
Introduction
On Monday, 21 February 2022, the Federal Communications Commission recorded 620 consumer complaints relating to telecommunications services, this represented an increase from the 244 complaints recorded the previous day. Submissions were made from 48 states and territories, with California accounting for the highest number of complaints at 90. The most common issue reported was Unwanted Calls, accounting for 346 complaints.
Key statistics
- Total complaints
- 620
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (346)
- Most reported state/territory
- California (90)
Where the complaints came from
On 21 February 2022, the 620 complaints recorded by the Federal Communications Commission were reported from 411 cities across 48 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 90 | 14.5% |
| New Jersey | 45 | 7.3% |
| Texas | 42 | 6.8% |
| New York | 37 | 6.0% |
| Florida | 34 | 5.5% |
| Pennsylvania | 28 | 4.5% |
| North Carolina | 23 | 3.7% |
| Arizona | 22 | 3.5% |
| Georgia | 22 | 3.5% |
| Michigan | 22 | 3.5% |
| Other states and territories | 255 | 41.1% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone accounted for the largest share, with 474 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 474 | 76.5% |
| Internet | 86 | 13.9% |
| TV | 44 | 7.1% |
| Radio | 7 | 1.1% |
| Broadband Story | 6 | 1.0% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
474 complaints were recorded in this category, representing 76.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 346 | 73.0% |
| Billing | 47 | 9.9% |
| Availability (including rural call completion) | 25 | 5.3% |
| Number Portability (keeping your number if you change providers) | 25 | 5.3% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.7% |
| Equipment | 8 | 1.7% |
| Interference (including signal jammers) | 7 | 1.5% |
| Privacy | 5 | 1.1% |
| Junk Faxes | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers) among the most common.
Internet complaints
86 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 44.2% |
| Availability | 22 | 25.6% |
| Speed | 9 | 10.5% |
| Privacy | 7 | 8.1% |
| Equipment | 5 | 5.8% |
| Interference | 5 | 5.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
44 complaints were recorded in this category, representing 7.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 34.1% |
| Billing | 14 | 31.8% |
| Loud Commercials | 8 | 18.2% |
| Indecency | 6 | 13.6% |
| Privacy | 1 | 2.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.