FCC Consumer Complaints – 22 February 2022
Introduction
The Federal Communications Commission recorded 911 consumer complaints on Tuesday, 22 February 2022 relating to telecommunications services, this was higher than the 620 complaints recorded the previous day. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 440 complaints.
Key statistics
- Total complaints
- 911
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (440)
- Most reported state/territory
- California (106)
Where the complaints came from
A total of 911 complaints were recorded on 22 February 2022, with reports originating from 596 cities in 53 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 11.6% |
| Florida | 73 | 8.0% |
| Texas | 59 | 6.5% |
| New York | 56 | 6.1% |
| Georgia | 40 | 4.4% |
| Maryland | 37 | 4.1% |
| New Jersey | 36 | 4.0% |
| Pennsylvania | 35 | 3.8% |
| North Carolina | 34 | 3.7% |
| Virginia | 32 | 3.5% |
| Other states and territories | 398 | 43.7% |
What the complaints were about
The complaints recorded on this date were spread across 8 complaint categories. Phone was the most reported category, with 696 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 696 | 76.4% |
| Internet | 140 | 15.4% |
| TV | 54 | 5.9% |
| Radio | 13 | 1.4% |
| Emergency | 4 | 0.4% |
| Accessibility | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
696 complaints were recorded in this category, representing 76.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 440 | 63.2% |
| Billing | 79 | 11.4% |
| Availability (including rural call completion) | 55 | 7.9% |
| Number Portability (keeping your number if you change providers) | 35 | 5.0% |
| Equipment | 32 | 4.6% |
| Junk Faxes | 21 | 3.0% |
| Privacy | 18 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.3% |
| Interference (including signal jammers) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
140 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 58 | 41.4% |
| Billing | 50 | 35.7% |
| Speed | 11 | 7.9% |
| Privacy | 10 | 7.1% |
| Interference | 8 | 5.7% |
| Equipment | 3 | 2.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
54 complaints were recorded in this category, representing 5.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 51.9% |
| Loud Commercials | 11 | 20.4% |
| Availability | 8 | 14.8% |
| Indecency | 3 | 5.6% |
| Equipment | 1 | 1.9% |
| Interference | 1 | 1.9% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.